Medical Assistant/Patient Coordinator (Medical Coordinator - Full Time): Norwich

As a Medical Assistant/Patient Coordinator at Schweiger Dermatology Group, you will perform a mix of clinical and administrative duties. Your responsibilities include assisting providers during medical and cosmetic procedures, managing patient documentation, scheduling appointments, and ensuring that exam rooms are well-maintained. You’ll also handle financial transactions, assist with inventory management, and create a warm and professional environment for our patients. This role is crucial in providing a seamless experience for both patients and providers.

To apply for the Medical Assistant/Patient Coordinator position at Schweiger Dermatology Group, you should have a high school diploma or GED. Previous medical assistant experience is preferred, especially in a dermatology or medical setting, typically ranging from 6 months to 1 year. Proficiency in EMR systems, strong communication skills, and basic computer skills in Microsoft Word, Excel, and Outlook are also expected. Certification as a Medical Assistant is highly encouraged but not mandatory.

At Schweiger Dermatology Group, you can expect a dynamic, friendly, and professional work environment dedicated to both patient care and employee satisfaction. The office is primarily office-based, requiring standard office equipment such as computers and phones. The team promotes an inclusive atmosphere built on respect and teamwork, where you’ll have ample opportunity to grow your skills and contribute to a vital healthcare mission.

The working hours for the Medical Assistant/Patient Coordinator position at Schweiger Dermatology Group are full-time with a hours commitment of 30+ hours per week. You will typically work Monday through Friday, with rotating Saturdays during our business hours of 7 AM to 7 PM. Flexibility is key, as you'll need to be available to cover various shifts within a team environment.

Medical Assistant/Patient Coordinators at Schweiger Dermatology Group enjoy a robust benefits package that includes eligibility for medical (including TeleHealth), dental, and vision insurance starting the month after your hire date. You'll also have access to a 401K plan and company-sponsored short-term disability. Additional perks include personal holiday time for your birthday, employee discounts on skincare products and cosmetic services, and pre-tax benefits for public transit commutation. This commitment to employee welfare showcases our dedication to creating the Ultimate Employee Experience.

When prioritizing tasks, I assess the immediate needs of both patients and providers. I focus on urgent tasks like preparing exam rooms and assisting with procedures while ensuring patient records are up-to-date. Communication with the team is key, as we can work together to manage workflow effectively.

I have hands-on experience using electronic medical record systems to input and manage patient data effectively. I ensure documentation is thorough, accurate, and compliant with HIPAA regulations, allowing for seamless communication and care delivery within the team.

In dealing with difficult patients, I remain calm and empathetic, focusing on active listening to understand their concerns. I reassure them by addressing their issues and providing clear information about procedures, which can often help ease their anxiety.

To ensure patient confidentiality, I adhere strictly to HIPAA guidelines by securing sensitive patient information whether it’s physical documents or electronic records. I also educate patients on privacy measures during their visits, reinforcing our commitment to confidentiality.

During a past shift, a patient had an unexpected reaction during a procedure. I quickly assessed the situation, notified the provider for immediate assistance, and ensured the patient remained calm while I provided necessary first aid until further help arrived. Being prepared to react swiftly is essential in healthcare.

When scheduling patients, I use effective time-management techniques by blocking out time slots for different types of appointments and maintaining buffer times to handle unexpected delays. This helps in keeping the flow of patient care seamless while providing the best experience possible.

I’m motivated to work in dermatology because I’m passionate about improving patients’ skin health and boosting their confidence. Each successful treatment reinforces my commitment to patient care, and being part of a knowledgeable team like the one at Schweiger Dermatology Group fuels my enthusiasm.

I document patient interactions by taking detailed notes during each visit, including treatment plans, medication prescribed, and any follow-up instructions. I utilize EMR systems to check for past interactions, ensuring that history is comprehensive and accessible for the providers.

I contribute to a positive work environment by maintaining open communication, offering support to my colleagues, and fostering a friendly atmosphere with our patients. I believe that a collaborative, respectful team makes a significant difference in job satisfaction and patient care.

My approach to multitasking involves remaining organized and calm under pressure. I prioritize tasks based on urgency, delegate responsibilities when possible, and always remain adaptable to changes, which allows me to provide essential support efficiently.