Patient Coordinator (Medical Receptionist - Full Time) - Babylon

As a Patient Coordinator at Schweiger Dermatology Group, your primary responsibilities include efficiently handling incoming calls, scheduling appointments, and managing online leads while ensuring a positive experience for every caller. You’ll promote a warm and professional environment, anticipate provider needs, perform inventory tasks, and participate in training sessions to stay updated on best practices. Your organizational skills and patient-focused approach will directly enhance the quality of care we provide.

To be considered for the Patient Coordinator position at Schweiger Dermatology Group, you must possess prior healthcare experience, preferably with medical receptionist background. Familiarity with EMR software and various scheduling systems will be advantageous. Strong communication and organizational skills, as well as a dedication to excellent patient relations, are essential. We also prefer candidates with experience in dermatology or a medical setting.

The typical work schedule for a Patient Coordinator at Schweiger Dermatology Group consists of full-time hours, requiring availability from Monday to Friday. Shifts can be either from 7am-1pm or 1pm-7:30pm, along with approximately three Saturdays a month from 6:45am-1:30pm. Flexibility is key to succeed in a dynamic healthcare setting.

Schweiger Dermatology Group is committed to the professional development of its Patient Coordinators. You will have access to in-house training programs and continued education opportunities, helping you enhance your skills and stay current in the vibrant field of dermatology care. We believe that investing in our team directly impacts the quality of care we provide to our patients.

As a Patient Coordinator, you can expect a range of benefits, including competitive hourly pay within the $16-$19 range, access to medical, dental, and vision insurance, and eligibility for a 401K plan. Additionally, we offer company-sponsored short-term disability and employee discounts on our dermatology products, alongside a supportive and positive work environment that celebrates your personal milestones like your birthday with an extra day off!

Highlight your previous healthcare roles, focusing on any experience as a medical receptionist or similar position. Discuss specific tasks you handled, such as scheduling, patient invoicing, or communicating with healthcare providers. Be sure to emphasize how you improved patient interactions or enhanced office efficiency.

Explain your approach to multitasking and prioritizing tasks. You could mention techniques like organizing calls by urgency, using call scripts, or documenting notes efficiently to maintain service quality while handling multiple inquiries.

Discuss the importance of clarity, active listening, and empathy in communication. Mention how you would handle sensitive patient issues or complicated scheduling challenges while maintaining a professional tone.

Provide examples of de-escalation techniques you’ve used in previous roles. Emphasize your commitment to patient satisfaction and how active listening, maintaining a calm demeanor, and promptly addressing concerns can lead to resolutions.

Share your methods for staying organized, such as using lists, prioritization techniques, or digital tools. Acknowledge the importance of teamwork and communication in ensuring all tasks are completed timely without sacrificing patient care.

Relate a specific instance where you identified a bottleneck or inefficiency in a process. Describe the steps you took to improve it and the positive outcome resulting from your efforts. Highlight your initiative and commitment to enhancing operations.

Research the company thoroughly and mention its reputation for patient care and employee satisfaction. Remind them of their mission to create the Ultimate Patient Experience and highlight any recognition or awards they have received.

Talk about the importance of first impressions. Discuss how a warm greeting, maintaining a clean environment, and actively addressing patient needs as they enter can significantly impact their overall experience.

Explain how you would assess workload and prioritize tasks effectively. Mention that you would ensure patient interactions are streamlined while also setting aside dedicated time for administrative responsibilities.

Discuss any specific software you’ve used in your previous roles. Highlight your comfort level with electronic records and scheduling, and your willingness to adapt to new systems if needed.