Patient Coordinator (Medical Receptionist - Full Time) - Exton, Coatesville

As a Patient Coordinator at Schweiger Dermatology Group, your main responsibilities include managing incoming phone calls, scheduling appointments for patients, and providing general support to both patients and healthcare providers. You’ll create a welcoming atmosphere and ensure smooth patient flow, all while maintaining organized files and inventories. The role emphasizes a positive interaction with each patient and requires good communication skills to understand provider procedures effectively.

To be successful as a Patient Coordinator at Schweiger Dermatology Group, a background in healthcare is required, with preference given to candidates who have experience as a medical receptionist or in a dermatology setting. Familiarity with EMR software and strong communication, interpersonal, and organizational skills are essential. Being computer savvy, especially with Microsoft Office Suite, ensures that you can efficiently handle the tasks related to patient scheduling and office management.

The schedule for a Patient Coordinator at Schweiger Dermatology Group is full-time, requiring at least 30 hours per week. You will need to be available Monday through Friday, with one Saturday each month from 6:45 am to 7 pm. Flexibility to cover shifts in a team environment is crucial, accommodating the dynamic needs of our patients and providers.

Absolutely! As a full-time Patient Coordinator at Schweiger Dermatology Group, you will be eligible for comprehensive benefits that include medical, dental, vision, and a 401K plan after 30 days of employment. We also offer unique perks like an extra personal day off for your birthday, discounts on skincare products, and coverage for public transit commuters, all designed to promote a healthy work-life balance.

While prior experience as a medical receptionist is preferred, Schweiger Dermatology Group is open to candidates who have a keen interest in healthcare and a willingness to learn. Teamwork experience and detail-oriented traits are valuable, making this position accessible for those looking to enter the healthcare field.

When answering this question, focus on specific actions like greeting patients warmly, actively listening to their concerns, and maintaining a clean and organized reception area. You might also share examples of how communication skills help foster a positive environment, assisting in immediate needs.

Discuss your ability to stay organized and calm under pressure, using techniques like creating to-do lists or prioritizing urgent tasks. Sharing an example from past experiences where you successfully managed multiple tasks will showcase your problem-solving abilities.

Be ready to share a specific situation where you effectively handled a patient's concern, focusing on your communication and service skills. Describe the steps you took to address the issue and how you ensured the patient felt valued and heard.

In your response, explain any tools or systems you’ve used for scheduling and patient management. If you haven’t used EMR software before, express your eagerness to learn and adapt quickly to new technologies.

Share your genuine passion for helping others and how the healthcare setting allows you to make a positive impact on patient lives. Mention the specific aspects of Schweiger Dermatology Group's mission that inspire you to be a part of their team.

Describe your approach to conflict resolution, emphasizing patience, empathy, and effective communication. Provide a past scenario where you successfully turned a negative interaction into a positive one through your skills.

This is an opportunity to highlight the role of a Patient Coordinator in ensuring smooth operations and positive patient experiences. Discuss how their role supports healthcare providers and enhances patient care by streamlining processes.

Discuss your understanding of HIPAA regulations and the importance of maintaining patient confidentiality. Provide examples of how you’ve safeguarded sensitive information in past roles or how you would prioritize this as a Patient Coordinator.

In your response, mention the potential for high-pressure situations, especially in busy practices. Share how you plan to manage stress and maintain a high service quality even during peak times, highlighting your resilience.

Highlight key skills such as strong communication, organization, multitasking, empathy, and customer service. You could illustrate these points by referencing how they directly impact patient satisfaction and team collaboration.