Remote Hospice Triage RN- PT 1-2 shift 3:30p-12a + rotating Sat & Sun 7:30-4p

As a Remote Hospice Triage RN at IntellaTriage, your primary responsibilities include providing after-hours triage support for hospice and home health clients, managing incoming calls for nursing inquiries, documenting patient interactions within EMRs, and offering compassionate guidance to patients and families during critical times. You'll also need to effectively follow protocols and ensure a HIPAA-compliant workspace while working from home.

To apply for the Remote Hospice Triage RN position at IntellaTriage, you must have a Compact RN license or be willing to obtain one from a Compact US state. Experience with hospice, palliative, and end-of-life care is required, along with proficiency in navigating multiple technology applications for documentation purposes. Being tech-savvy, having excellent communication skills, and being able to manage stress in a fast-paced environment are also essential.

At IntellaTriage, the training process for Remote Hospice Triage RNs involves three weeks of comprehensive paid training, tailored to fit within your availability. You will train remotely through various modules to ensure you are well-prepared to handle patient calls, navigate internal applications, and adhere to protocols effectively. Training ensures you feel confident and supported as you step into your new role.

The Remote Hospice Triage RN position at IntellaTriage is a part-time role. Nurses are expected to work a minimum of 1-2 evening shifts weekly from 3:30 p.m. to 12 a.m., plus coverage for every other weekend from 7:30 a.m. to 4 p.m. This flexibility allows you to enjoy a work-life balance while continuing to provide vital patient care.

Remote Hospice Triage RNs at IntellaTriage enjoy a variety of benefits, including competitive hourly pay starting at $23, shift differentials for weekend and overnight shifts, and the ability to accumulate PTO based on hours worked. Eligible nurses can also participate in our 401(k) plan. IntellaTriage values its nurses, and opportunities for professional development and pay increases are available as you grow with us.

In high-stress situations, it's important to stay calm and focused. Share an example of a challenging call and how you prioritized tasks while providing empathetic care. Emphasize your ability to follow protocols while being supportive, and mention techniques you use to manage stress, such as taking deep breaths or using organizational tools to keep track of calls.

Highlight your previous roles where you've provided end-of-life care. Talk about the types of environments you've worked in, such as hospice or palliative settings, and the emotional challenges you faced. Discuss the importance of patient dignity and family support, and how your experience relates to the responsibilities at IntellaTriage.

Discuss specific technologies or software you've used in your previous roles. Explain how technology has improved patient care or streamlined documentation for you. Be sure to mention your comfort level with EMRs and any other applications mentioned in the job description, reassuring the interviewer of your tech-savviness.

To ensure HIPAA compliance while working remotely, I make sure to maintain a private workspace free from distractions. I am diligent about securing patient information and only using approved devices and software for communication. I understand the importance of following protocols to maintain confidentiality and trust with patients and their families.

Effective communication is crucial in hospice care. I focus on active listening, allowing families to express their concerns fully. I adapt my communication style to suit the needs of those I’m speaking with, ensuring clarity and understanding. Empathy is key, and I always strive to provide comfort while delivering the necessary information.

Prioritization is essential in busy shifts. I focus on triaging calls based on urgency and patient needs, often referencing established protocols. I aim to remain organized by using checklists or managing call logs effectively, ensuring that I follow up promptly with any required documentation and patient interactions.

I resonate with the mission of IntellaTriage to provide compassionate care. As a Remote Hospice Triage RN, I would contribute by leveraging my experience, ensuring that patients receive the highest level of care during after-hours, and acting as an extension of the care team. I am committed to enhancing patient experiences and supporting their families in challenging times.

I stay current with nursing practices by attending webinars, continuing education courses, and participating in professional forums. I also regularly read industry publications and follow regulations from governing bodies. This proactive approach ensures I remain informed about best practices in hospice and palliative care.

In approaching a disagreement with a physician’s orders, I believe in open and respectful communication. I would present my concerns professionally, supported by relevant information and evidence if applicable. It’s crucial to advocate for the best patient care while maintaining a collaborative relationship with the physician and the healthcare team.

The role of a triage nurse in hospice care is to provide timely and compassionate support to patients and families, especially during after-hours. I understand that we assess patient needs, offer guidance, and escalate issues to the appropriate care team members when necessary. It’s about being a crucial part of the continuum of care, ensuring patients are comfortable and supported.