Patient Coordinator (Medical Receptionist - Full Time) - Freehold

As a Patient Coordinator at Schweiger Dermatology Group, your primary responsibilities will include efficiently managing incoming phone calls, handling appointment scheduling, and creating a welcoming environment for patients. Your role is crucial in facilitating the patient-provider flow and ensuring that every caller has a positive experience. You’ll also be responsible for inventory management and assisting with in-house training programs.

To apply for the Patient Coordinator position at Schweiger Dermatology Group, you should ideally have healthcare or medical receptionist experience. Familiarity with EMR software and patient scheduling systems is preferred, as is proficiency in Microsoft Office applications like Word and Excel. Strong communication skills and a passion for patient care are essential. Even if you don’t have direct experience, if you’re detail-oriented and a team player, we encourage you to apply!

Full-time Patient Coordinators at Schweiger Dermatology Group enjoy a range of benefits including comprehensive medical, dental, and vision insurance starting on the first of the month post-hire. You'll also have access to a 401K plan after 30 days, short-term disability coverage, employee discounts on dermatology products, and unique perks like an additional personal holiday on your birthday!

While previous experience in a dermatology or medical environment is preferred for the Patient Coordinator role at Schweiger Dermatology Group, it is not strictly required. We value a strong desire to learn and contribute positively to our team. If you have a passion for healthcare and a willingness to grow, we would love to hear from you!

The work schedule for the Patient Coordinator position at Schweiger Dermatology Group is full-time, requiring 30+ hours per week. You’ll have availability Monday through Friday, with rotating Saturdays during our business hours of 6:30 AM to 7:00 PM. Flexibility is important as you will collaborate with teammates to cover shifts as needed.

When answering this question, focus on your passion for patient care and the positive impact you believe you can have in a dermatology setting. Highlight any experiences that resonate with Schweiger Dermatology Group's mission of providing the ultimate patient experience.

Discuss specific strategies you use to prioritize and manage your tasks effectively. Emphasize your organizational skills and ability to adapt to changing demands while maintaining quality patient interactions.

Provide a detailed example of a challenging interaction you managed successfully. Focus on your communication skills, empathy, and how you resolved the situation positively. This showcases your customer service abilities critical to a Patient Coordinator.

Be specific about your experience with EMR software or similar patient management systems. Mention how you’ve used these tools to enhance efficiency in scheduling and patient communications in your previous roles.

Share practices you employ to create a warm atmosphere, such as maintaining a friendly demeanor, listening attentively to patient concerns, and personalizing interactions to make patients feel important and cared for.

Discuss your understanding of HIPAA regulations and the importance of patient confidentiality. Emphasize your commitment to ensuring patient information is protected and handled with care.

Explain your approach to managing patient expectations, such as providing a timeline for when their needs can be addressed, offering alternatives, and following up with patients to reassure them that you are working on their requests.

Explain your view on collaboration within a healthcare team, and share examples of how you’ve effectively worked with others to support patient care, streamline processes, or create positive patient experiences.

Discuss your commitment to continuous learning through attending training sessions, reading industry-related materials, and participating in workshops. Highlight any specific resources you find beneficial for staying current in the dermatology field.

Identify key skills such as strong communication, organization, and a patient-centered attitude. Discuss how these skills will enable you to contribute positively to Schweiger Dermatology Group and align with their mission of delivering exceptional patient experiences.