UX Operations Program Specialist

As a UX Operations Program Specialist at theScore, your responsibilities encompass managing design and research tools, liaising with vendors, and optimizing internal workflows. You will lead UX initiatives to fill operational gaps, track budgets for design activities, and collaborate with cross-functional teams, ensuring alignment with company goals.

To qualify for the UX Operations Program Specialist role at theScore, candidates typically need 2-4 years of experience in design operations or program management. A bachelor’s degree in a relevant field like Design or Business Administration is preferred, along with a basic understanding of UX principles and familiarity with design tools.

The UX Operations Program Specialist contributes to team performance by improving workflows and documentation, facilitating communication strategies, and managing team rituals. Your role will involve optimizing processes to ensure efficiency and effectiveness, driving the UX team's overall success.

A UX Operations Program Specialist at theScore should have familiarity with tools like Figma, Loom, Qualtrics, and Jira/Confluence. Experience in managing design and research tools, as well as understanding collaboration techniques, will be crucial in this role.

At theScore, the UX Operations Program Specialist role opens up various career progression opportunities. The company fosters a culture of mentorship and growth, encouraging employees to develop their skills and advance within the organization.

When answering this question, share specific projects where you successfully managed timelines, resource allocations, and stakeholder communications. Highlight how you utilized project management tools and methodologies to ensure that all aspects were aligned with design goals.

Discuss your strategies for fostering collaboration, such as organizing regular check-ins, promoting transparency with documentation, and using collaborative tools. Back your approach with examples of how you facilitated workshops or brainstorming sessions that successfully integrated team efforts.

Detail the UX research methods you have used in past roles, such as user interviews, usability testing, or surveys. Explain how you collected data, analyzed results, and utilized insights to influence design decisions or improve processes.

Explain your prioritization strategies, such as using task management tools or frameworks like Agile. Provide examples of how you tracked project progress and adjusted timelines or resources as needed to meet deadlines without compromising quality.

Discuss your understanding of research ethics, including how you ensure participant consent, data privacy, and adherence to regulations. Mention experiences where you developed and maintained ethical guidelines in your research processes.

Describe how you utilize data analytics and user feedback to identify areas for improvement in design workflows. Provide examples of when data insights directly contributed to enhancing the efficiency and effectiveness of design operations.

Share details about the workshop or training session you led, including the objectives, audience, and tools used. Discuss your approach to engaging participants and ensuring that key concepts were effectively communicated and understood.

Explain your vendor management strategy, including evaluating vendor performance, managing contracts, and ensuring tools meet team needs. Share a specific experience where effective vendor management improved team efficiency or tool utilization.

Discuss your commitment to professional development, such as attending conferences, participating in workshops, or following industry leaders. Highlight resources you use to stay updated on the latest trends in UX design and research.

Share your passion for the gaming entertainment industry and how your enthusiasm aligns with theScore’s mission. Discuss what aspects of the company’s products and services inspire you and how you aim to contribute to the team’s success.