Job details

Technical Project Manager

Company

SDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 28-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid multicloud infrastructure solutions to optimize our clients’ technology environments. SDI is NMSDC-certified, with a portfolio of clients that includes some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies. SDI is backed by Abry Partners, a Boston-based sector-focused private equity firm with $5B under management and more than 30 years of experience in the technology market. Visit us at SDIPRESENCE.COM and connect with us on TWITTER and LINKEDIN.

Although we list out what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we’re getting at is it doesn’t hurt to take a chance and apply!

Summary

The Technical Project Manager reports to the overall program manager for a large, multi-workstream transformational Enterprise Asset Management (EAM) system engagement consisting of business process redesign, change management, and system implementation, all in a Program Management Office structure. Your role is to manage a team of technical resources (IT and GIS resources) to guide and assist in the continued delivery of a functional and growing system to the client. You will help manage team’s work, ensuring the work breakdown structure is appropriately organized to allow distribution and delegation of the work, tracking and reporting progress, and acting to get the project back on track when necessary. This Manager should be a high achiever with 10+ years of experience working with clients from the shop floor to the C-suite, and can speak to implementation of enterprise scale systems such as ERP, EAM, CRM, GIS, and other cross functional collaboration systems.

You are a hands-on leader with broad technical infrastructure experience, composed under pressure, a self-starter, can quickly assess priorities, engage resources, and drive to resolution. You will coach and mentor employees to achieve project and individual goals.

Success depends on your ability to build and maintain strong relationships internally and externally and demonstrate both an exceptional command of infrastructure fundamentals, as well as the ability to advise on and deliver innovative solutions.

Responsibilities

A Technical Project Manager shares responsibility for the design, implementation, support, and maintenance of a Cityworks Enterprise Asset Management (EAM) system integrated with ESRI ArcGIS and will oversee both technical and project management aspects of the ongoing system development and deployment. Here is a breakdown of potential responsibilities:

1. Project Planning and Management

Develop and maintain the project plan, defining scope, deliverables, timelines, resources, and budgets.
Coordinate and manage all phases of the project lifecycle, from initiation and planning to execution, monitoring, and closure.
Collaborate with stakeholders (such as city departments, GIS teams, and vendors) to identify project requirements and expectations.
Conduct risk assessments and develop mitigation strategies to address potential project challenges.
Regularly report on project status, budget, timeline, and risks to senior management and stakeholders.
Ensure adherence to municipal or organizational standards and regulatory requirements.

2. System Design and Implementation

Lead/assist the design and configuration of the Cityworks/ESRI ArcGIS EAM system in collaboration with the IT, GIS, and asset management teams.
Oversee the integration of Cityworks / ESRI ArcGIS to ensure accurate spatial data representation of assets.
Plan and manage data migration activities, including the conversion and integration of existing asset data into the new system.
Coordinate the setup of user roles, permissions, and workflows within Cityworks/ESRI to align with organizational processes.
Design and document data standards, system architecture, and integration points to ensure a cohesive system.

3. Data Management and Quality Control

Ensure that GIS and asset data in the EAM system are accurate, up-to-date, and compliant with quality standards.
Establish data governance policies and maintain data integrity by implementing validation rules and error-checking procedures.
Collaborate with GIS specialists to ensure that spatial data is aligned with ESRI ArcGIS and Cityworks requirements.
Develop and manage data migration plans, including data cleansing, transformation, and loading.

4. Technical Support and System Maintenance

Develop maintenance and support plans to ensure the reliability and stability of the Cityworks system.
Serve as the primary point of contact for technical troubleshooting, support, and escalation for Cityworks and ESRI ArcGIS issues.
Monitor system performance, implementing updates, patches, and improvements as necessary.
Coordinate with vendors and third-party consultants to resolve complex technical issues and ensure system compatibility with future releases.
Gather feedback from users to identify system enhancements and optimize functionality.

5. Stakeholder Communication and Change Management

Serve as a liaison between technical teams, project stakeholders, and end users to communicate project goals, updates, and changes.
Contribute to a change management strategy to promote user adoption, including training, support, and continuous feedback.
Provide guidance on process improvement opportunities to maximize the benefits of the EAM system.

7. Continuous Improvement and Optimization

Evaluate new features and updates from Cityworks and ESRI ArcGIS to identify opportunities for system enhancements.
Analyze system usage and feedback to identify opportunities for improvement, including automation, reporting, and analytics.
Work with stakeholders to regularly review workflows and adjust configurations to meet evolving organizational needs.

Requirements

10+ years of progressive and relevant experience in IT and GIS infrastructure, software development, and operations
5+ years of experience with Enterprise Asset Management and Maintenance programs and applications.
Aviation/Airport experience/background highly desirable
Bachelor’s degree in computer science, information systems, finance, accounting, or related discipline desired
Consulting and client management skills working with clients from the shop floor to the c-suite.
Breadth and depth of experience across physical, virtual, and cloud enterprise scale systems such as EAM, GIS, CRM, and ERP.
Function professionally under pressure with a keen sense of urgency, while managing multiple concurrent projects and deadlines under sometimes ambiguous and often complex circumstances
Experience cultivating and leading high-performance teams, creating an innovation culture, and mentoring to develop team members
Comfortable working with employees at all levels of the company; Demonstrates professional tact, good judgment, and discretion
Must be highly articulate, from business and technical perspectives, and able to deliver proposals and presentations to a wide variety of audiences with conviction and passion
Strong analytical and problem-solving skillset. Demonstrates attention to detail, follow-up and has excellent organizational skills
Project planning and project management experience for large scale projects in an enterprise IT environment

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer Statement

SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Staffing Firms

SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.

SDI Presence Glassdoor Company Review

3.5

SDI Presence DE&I Review

3.9

CEO of SDI Presence

David Gupta

Approve of CEO

By SDI Presence

SDI offers an unmatched commitment to the quality delivery of these critical and impactful systems. Our clients can be confident that their SDI-delivered systems are 100% on-spec, on-budget and on-time. And that their IT systems are operating at p...

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FUNDING

Private

DEPARTMENTS

Program and Project Management

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Information Technology Support Services

TEAM SIZE