Sea Logistics Customer Care Export Specialist - job 1 of 2

Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Minneapolis branch is looking for a new Sea Logistics Customer Care Export Specialists to join our Sea Logistics team based in Carson, CA. #LI-Onsite #Sealogistics #Customerservice #losangelesjobs

Your Role

Reporting to the Sea Logistics Customer Care Supervisor you will support Customers, external and internal, by providing helpful information, solutions, answering questions and responding to the Customer's requests and concerns. They are the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled.

Your Responsibilities

• You will Coordinate with shippers, truckers and steamship lines for the export of shipments; complete process of shipment includes: arranging for cargo collection and inland transportation, booking, document preparation (bill of lading, billing invoice, certificate of origin and AES if applicable), forwarding, follow up with tracking and tracing, data quality requirements, FSL, problem identification/resolution where capable/authorized.
• Ensure quality of documents incl. match between data entry and documents, proof reading of commercial documents and OB.
• You will manage vendors and exceptions including shipment rolling.
• Monitor file for profitability including validation of buying vs selling rates and credit limits, reporting of deviations to P/L (owners) if not resolvable at desk level.
• Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered.
• Ensure approval for credit notes and invoice reversals before issuance.

Your Skills and Experiences

• High School Degree / Diploma
• Bachelor's degree in Supply Chain Management or other discipline
• 2+ years of Sea Logistics Experience
• 2+ years of Customer Service Experience
• 2+ years of Industry Experience

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. Here is what else you get from us: We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target hourly range for this position is between $$27.40 and $29.81. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.