Job details

Director, Customer Support - Remote US

Seamless.AI is looking for a Director of Customer Support to lead and drive growth, product adoption, and customer satisfaction within the Customer Support department.

Skills

Customer Support leadership
Experience with US & Offshore teams
Automation and chatbot technology
KPIs and goal setting
Remote leadership
Critical thinking and problem-solving skills

Responsibilities

Lead the Customer Support Division including Technical Support, Order Entry, and Billing Teams
Ensure maximum customer satisfaction and optimal resolution times
Champion technology & automation improvements
Advise on chatbot enhancements for superior customer support
Inform leadership on customer, product, and internal needs
Implement strategies to manage large customer cohorts
Manage, hire, and retain a modern SaaS Customer Support team

Education

5+ years of Customer Support leadership experience
Experience with offshore vendor selection
Experience with chatbot technology and KPIs
Prior remote leadership experience

Benefits

To read the complete job description, please click on the ‘Apply’ button

COMPANY RATING

3.3

Diversity & Inclusion

No rating

CEO of Seamless.AI

Brandon Bornancin

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By Seamless.AI

To help every professional globally create new relationships and opportunities, faster than ever before using the power of artificial intelligence. We want to help the world connect to opportunity and positively impact billions!

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