Renewals Specialist, EMEA

Semperis focuses on creating an employee experience that is aligned with our vision—being a Force for Good— starting with being a good workplace. Semperis is recognized as one of America’s Fastest-Growing Cybersecurity Companies on the Inc. 5000 List, a DUNS 100 top Start Up to work for and Inc. Best Workplace for multiple years.  With teams around the world, you’ll be working alongside top global talent in Cybersecurity and Identity Access Management. 

If you are a purpose-driven person who always sees the glass as half full, seizes opportunities, and has an urge to learn and develop your skills—we’d love to meet you. 

What we are looking for:

We are looking for a EMEA based Renewals Specialist to join our team. Fluency in English and French required.
 
What you will be doing:

Renewal Specialists own and execute a portfolio of renewal contracts of Semperis customers across an assigned account base, per Gross and Net Revenue Retention targets defined for the year and quarter.   Renewal Specialists work internally and with customer decision makers to develop a holistic view of the account’s renewal position (trending Churn, Risk, Win), and define a strategy (Renewal Close Plan) in consultation with the Sales Director to drive renewals to on-time closure, as well as minimize renewal risk and financial attrition. 

You are expected to bring a strong knowledge of negotiation strategies and purchase options, and coordinate with cross-functional resources (especially the assigned CSM and Sales Director, but also Finance and Legal as needed) to provide a unified path to securing renewals.   

You will help maximize account growth by identifying incremental opportunities in close coordination with the Sales Director fitting for the contract renewal.  You will also strive for early, multi-year renewals that provide predictable revenue and longer-term commitments that benefit both the business and manageability of your portfolio. 

Responsibilities:

• Contract Renewal Management – Oversee the entire process of renewing customer contracts or subscriptions.  Develop and implement strategies to ensure high renewal rates while identifying any churn risks.

• Customer and Channel Communication – Interact with customers and our channel community to understand their needs, address concerns, and negotiate contract terms and pricing of renewals

• Negotiation – Collaborate with sales, customer success, and other teams to negotiate terms, pricing and help to identify opportunities for upselling or cross-selling additional products or services.

• Forecasting – Develop and maintain accurate forecasts of renewal rates, revenue projections, and other relevant metrics.  Be able to provide insights and data-driven recommendations for business planning

• Customer Retention – Work to enhance customer satisfaction and loyalty through a smooth and positive renewal experience through addressing customer concerns and proactively identity opportunities to add value.

• Strategic Problem Solving – Approach renewals strategically for the overall customer lifecycle, market trends and the competitive lifecycle

What you will bring to the table:

• BS/BA (or equivalent) plus 5+ years related sales experience and 3+ years of experience managing SaaS renewals for enterprise customers in a high growth, multi-product environment. 

• Experience in an enterprise solution sales environment, having partnered with Sales to develop and close opportunities $100K+ in ARR. 

• Experience preferred with cybersecurity technologies, including identity security products 

• Proven track record in delivering excellent gross and net revenue retention results against pre-defined goals and targets. 

• Excellent communications skills (written and verbal) used to establish and maintain client executive relationships, including budget owner / buyers and VP or C level stakeholders. 

• Proven ability to establish strong relationships with your internal resources (Sales, CS, Product, Finance, Legal) to provide the most for your customers.   

• Expert commercial negotiation skills and financial acumen, with the proven ability to manage and accurately forecast against a book of renewable business. 

• Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level. 

• Proficiency with business applications such as Salesforce, CPQ

• Fluent in English and French (Other EMEA business languages advantage)

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Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. 

 Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.