Job details

Customer Solution Specialist - France

📍This role is based in our HQ in Eindhoven. We offer a hybrid working model (2x per week).

This Is What You Tell People At Parties 👋

At Sendcloud, we have an all-in-one shipping solution, where we automate the shipping processes for e-commerce. With more than 25,000 customers throughout Europe, and soon beyond, Sendcloud is aiming to become the leading shipping solution worldwide. We have a high performing environment and we get rewarded for all of our wins. Together with Sendcloud, I am on a mission to empower businesses with world-class shipping.

What you will do in this role 🧐

You don't take our customers by the hand, but transform them with your knowledge into digital bosses! 👾

In the future they will therefore no longer need you. It is your job to help and inform customers so they make the right decisions themselves. You also help them with questions about their shipments that they have created within our #1 shipping tool.

As an all-round Customer Support employee at Sendcloud you will have a supporting and consulting role. You ensure that our B2B customer group gets the help they need in a professional way and you come up with solutions where necessary to make improvements. You are also responsible for webcare 🕸, handling inbound calls 📞, chats ⌨️ & tickets 🎫 (via the Zendesk system), and answering questions about various topics such as software, shipments, and other issues customers can encounter.

Our perfect match 💗

Customer Support is totally your thing: you are a good listener and you like to help, advise and find solutions
Your communication skills are 💯
Fluent French and English, written and speech: this is a must-have!
Multitasking is your second nature and you have a pro-active and commercial mindset
Previous experience in Customer Support is a big plus
Knowledge of online products / e-commerce and/or SaaS (Software as a Service) is big plus
You want to grow along with Sendcloud and are available full-time (40 hours/week)

Your working day starts at 8:45 AM and ends around 5:30 PM (Monday - Friday)

Benefits🎉

Base salary between € 2500 and € 2900 gross per month (depending on your level)
Holidays: 28 per year on a full-time basis + a free holiday on/around your birthday 🎂
After 3 years of employment, you get a mini-sabbatical of 4 weeks 🏝
Keep growing with a study budget of €2000 per year (you can freely choose to use it for books, courses, seminars or certifications) 🎓
Hybrid work option & a WFH budget of €500, so you can get yourself a nice setup 🖥️
Stay fit in our Sendcloud gym 🏋️
Pension scheme
Discount on health insurance
Access to many different discount programs, shop til you drop! 🛍

Average salary estimate

$32400 / YEARLY (est.)

min

max

$30000K

$34800K

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What You Should Know About Customer Solution Specialist - France, Sendcloud

At Sendcloud, we're shaping the future of e-commerce shipping, and we want you to be a part of it! As a Customer Solution Specialist based in our Eindhoven HQ, you will dive into the thrilling world of logistics and customer satisfaction. Picture this: you're not just answering calls or responding to emails; you're transforming our customers into savvy digital experts who don’t have to rely on us for every question! You’ll be the go-to person for our B2B clients, guiding them through our cutting-edge shipping tool while handling their inquiries about shipments and software through Zendesk. Every interaction is an opportunity to empower clients and enhance their shipping experience! With your fluency in French and English, your innate ability to communicate with grace and clarity will shine as you assist customers via calls, chats, and tickets. Plus, with our hybrid working model, you can enjoy a healthy work-life balance while still being part of a high-performing team that celebrates achievements together. If you are passionate about customer support and want to forge a path leading to your personal and professional growth while enjoying perks like a competitive salary, 28 vacation days, and a generous study budget, join us at Sendcloud and help us on our mission to become the leading shipping solution worldwide!

Frequently Asked Questions (FAQs) for Customer Solution Specialist - France Role at Sendcloud

What are the main responsibilities of a Customer Solution Specialist at Sendcloud?

A Customer Solution Specialist at Sendcloud primarily assists B2B customers by answering their inquiries about shipments and navigating our top-tier shipping tool. You’ll engage in webcare, manage inbound calls, chats, and tickets via Zendesk, and provide customers with the knowledge they need to make informed decisions independently.