Senior Analyst, Commissions Operations

See yourself at Twilio

Join the team as our next Senior Commissions Analyst

Who we are & why we're hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to support the end-to-end sales compensation administration for our fast-paced, high-growth global sales organization. Cross functionally, you will work with Sales, Sales Ops, Financial Planning & Analysis, Accounting, Payroll, Legal, and HR teams to coordinate and ensure sales commissions, SPIFFs, and other variable incentives are accurate, complete, and paid on time. You will be reporting to the Manager of Commissions Operations.

Responsibilities

In this role, you'll:

• Administer timely and accurate sales variable payments using our Xactly Sales Compensation Tool and manage terminations, LOAs, releases, exceptions, SPIFFs, etc. in accordance with the sales compensation policies.
• Validate quota attainment, commission earnings, and sales incentive payment calculations prior to payroll submission for accuracy and ensure audit compliance.
• Coordinate with cross-functional teams to ensure SFDC sales order data is reported accurately and timely each month to meet critical monthly commission payout deadlines.
• Partner with Sales Operations/Strategy to process, distribute and complete Sales Compensation plans and ensure audit compliance.
• Review and validate monthly commission statements via Xactly, ensuring accuracy.
• Support the commission accrual, including variance analysis to actual payouts.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years of related experience in Sales Compensation, Sales Operations, Finance, or similar analytical roles
• Advanced Microsoft Excel user with strong analytical skills
• Experience with Xactly, CallidusCloud, Performio, or other ICM tools
• Experience creating and managing Salesforce reporting for the purpose of operationalizing SPIFFs and other incentive programs
• Excellent verbal and written communication, customer service and problem-solving skills
• Ability to multitask, attention to detail, prioritize and meet multiple competing deadlines
• Ability to work in a fast-paced environment where adaptability is critical
• Ability to anticipate issues or process gaps, and address them

Location

This role will be remote and based in the USA.

Approximately <5% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $90,320 - $112,900
• Based in New York, Washington State or California (outside the San Francisco Bay Area): $95.680 - $119,600
• This role may be eligible to participate in Twilio's equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.