Job details

Senior Analyst - Onsite Technical Support - job 3 of 3

Marsh McLennan is seeking candidates for the following position based in the Washington, DC office. This role is 100% onsite in our Washington, DC office.

What can you expect?

We are seeking a talented and motivated Desktop Support Analyst to join our team. Joining our team will provide you with the opportunity to work for a best-in-industry company while utilizing and enhancing your customer service and technical skills.
You will you will be responsible for providing technical support related PCs, mobile devices, printers, videoconferencing, business application software, telecommunication issues and local network issues to internal employees and clients across multiple operating companies and locations.

What is in it for you?

Join the leading professional services company in the areas of risk, strategy and people, with a 150-year heritage of shaping industries, driving innovation and serving the public good
Work in a global, diverse, forward-thinking environment where everyone is encouraged to be a leader and shape their career
A fast-paced, exciting and friendly culture
Competitive salary, benefits, 401K matching, retail discounts and much more

We will count on you to:

Performs installations, trains, maintenance, troubleshoots and repairs of all OpCo desktop hardware/software technologies
Provide onsite support for walk-in colleagues at TechStop
Provide onsite/remote desktop support & take Service Desk calls and chats support
Performs activations and supports Mobile devices
Perform PC builds/reimages for new hires, refreshes, break-fix etc
Assists with setup, and operation of audio visual hardware as; required by end user
Determines appropriate hardware/software based on corporate policy and end user requirements
Uses corporate Incident Management System to record and track all support work
Responds to incidents within SLA, or within a timely manner; with appropriate level of urgency, and follows up with customers on all issues
Escalates incident, and questions to appropriate support groups
Supports events, such as infrastructure changes, software releases and BRM etc
Provides timely updates to Management about service issues, when appropriate
Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves
Assists administration and maintenance of non-desktop Technology Infrastructure component’s at the request of other Service Towers
Assist with, installations, maintenance, troubleshooting and repairs of Office Telephony Systems
Maintains accurate hardware and software record using, Corporate Asset Management System for all corporate assets
May assist with the procurement of hardware and software.
Performs time tracking tasks, as required
Supports team’s abilities and functions through positive customer relations.
Contributes to, improvement/enhancement of processes and procedures
Gains additional knowledge, and stays abreast of current technologies; through employee and company sponsored training, periodicals, and regular interaction with other team members
Performs related duties as assigned by management

What you need to have:

2+ years’ work related experience Required as a Desktop Support Analyst
Superior customer service skills
Ability to quickly and effectively diagnose and resolve technology issues
Work in a very busy and fast-paced environment
Stay calm and level headed when under pressure
Strong individual / team working ethics
Express ideas clearly in both written and oral communications
Work independently to plan, organize and prioritize one’s own activities
Flexibility and availability to travel to various offices & work after hours if needed

What makes you stand out?

Possess positive attitude
Bachelor’s degree preferred but not required
Self-motivated
Strong work ethic
A+ Certification, Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)

Marsh McLennan(NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marshadvises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenterdevelops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercerdelivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wymanserves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedInand Twitter @mmc_globalor subscribe to BRINK.

Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Job Type: Full-time

Pay: $39,113.66 - $122,972.56 per year

Benefits: