Senior Assistant Customer Support - Remote

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Our DXC Insurance BPaaS and BPO services help our customers optimize and transform operations, lower costs, increase agility and open new channels for growth. Our people, technology and best practices improve and automate highly complex business processes across front, middle and back offices — while facilitating customer experience transformation.

Principal Responsibilities:

• Provide service to annuity customers who possess a policy by responding to requests via telephone regarding insurance and other financial service products and benefit plans.
• Research and respond to requests and discuss options regarding various aspects of the policy, for example, status of claims, policy provisions, values, basic procedures, etc.
• Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing.
• Efficiently access multiple electronic systems to provide complete response.
• Work at all times to enhance and strengthen the relationship between the customer and our clients.
• Support special campaigns as needed, or if solicited by the customer.
• DXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and quality service skills.

Required Competencies:

• FINRA Series 6 preferred but must obtain as job requirement blended self-study and on the job training provided.
• Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations.
• Excellent oral & written communication skills.
• Superior telephone etiquette.
• Excellent listening skills and ability to articulate ideas.
• Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of our clients
• Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers.
• Strong organizational skills.
• Demonstrated ability to manage stress.
• Strong computer skills.
• Ability to 'think out of the box' to generate innovative process improvements.
• Strong math and analytical skills.
• HS Diploma required.

Work Environment

• Remote work within the United States of America

Job Type: Full-time

Pay: From $38,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift

Work setting:

• Remote

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 3 years (Preferred)
• Call center: 3 years (Preferred)
• Annuities: 3 years (Preferred)

Work Location: Remote