Senior Associate, Business Operations - job 2 of 3

We'd love to hear from you if you like:

• Making a big impact with a Forbes Top Startup Employer

• Working on products that have traction (40X revenue growth in 4 years | #1 rated app in the insurance comparison category)

• Solving problems in a huge market ($2T market size)

• Working closely with serial entrepreneurs and seasoned leaders who have scaled companies like Robinhood, Amazon, LinkedIn, Wayfair, SoFi, Microsoft, etc.

About the opportunity:

We are looking for a Senior Associate, Business Operations to own high impact initiatives designed to help us scale. Since launching our mobile app in 2019, we have amassed over 4M customers, expanded our product offerings to multiple categories and scaled our team 10X. As we enter the next phase of our growth, we are investing heavily in evolving our core operational infrastructure to meet our growing customer demand and ensure we are running at peak efficiency.

Reporting to our VP, Business Operations and Analytics, you will act as a bridge between CX operations and product teams. Partnering closely with Jerry’s senior leaders in insurance operations and sales/service, you will identify opportunities to drive customer conversion and retention in our mobile app, as well as promote operational excellence through process automation and optimization. You will create data-driven recommendations to reduce demand on our agents' time, optimize our internal work streams to reduce OpEx and inefficiencies, and collaborate with our product management teams to inform new feature development and improve our in-app experience. We are looking for someone analytical and process driven who can collaborate effectively across organizations. If you are looking for an opportunity to make a measurable difference in the lives of millions and help us disrupt a massive industry, we'd love to hear from you!

Responsibilities:

• Develop insights and recommendations to drive stronger conversion and retention through the mobile app by analyzing call volumes, text volumes, and other sales and service agent activities.

• Identify opportunities to automate manual processes and optimize our operational efficiency

• Share your insights with product managers to inform product features and strategies that will drive more activity through our automated native app and reduce manual intervention

• Define key metrics for operational excellence including customer attributes to inform call priority, agent effectiveness, etc.

• Partner with operations, product managers, data analysts, carrier partners, and other key business stakeholders

What we are looking for:

• Creative problem-solver: No challenge is too complex, no issue is too hard, and “no” is not an acceptable answer

• Data-driven: You're extremely analytical and live in data. At the same time, you're confident enough to make decisions when the data is limited

• Tenacious: You’re a hustler at heart and you thrive under pressure

• Super organized: You balance a packed schedule, an endless to-do list, can manage a team, and never let anything drop

• Strong communicator: Able to drive alignment and communicate effectively to different audiences

Ideal profile:

• Bachelor's Degree in engineering, statistics, computer science or related

• 3-4 years of experience in either management consulting, business operations, operations research, or manufacturing/process engineering

Jerry is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@getjerry.com

About Jerry:

Jerry is building the first Super App to save car owners time and money on all their car expenses. Drivers deserve better. That’s why we’re committed to making shopping for insurance, financing, maintenance, repairs, parking and more just a few clicks, texts, or swipes away.

Jerry is taking processes that haven’t substantively changed in decades and reimagining and redesigning them. Using artificial intelligence, machine learning and bots, Jerry eliminates the need for long forms and phone calls while providing personalized services for all car-owners’ needs.

Today, Jerry is the #1 rated and most downloaded app in its category and the fastest way to compare and buy car insurance. We have more than 2M customers and we are just getting started. Join our team of curious and passionate people who love tackling real-world problems and be a part of building a revolutionary product that’s disrupting a massive market.

Jerry was founded in 2017 by serial entrepreneurs and has raised more than $130 million in financing.