Senior Associate, Credit Card Fraud Analyst

Empower the Individual Through Crypto

Gemini is a crypto exchange and custodian that allows customers to buy, sell, store, and earn more than 30 cryptocurrencies like bitcoin, bitcoin cash, ether, litecoin, and Zcash. Gemini is a New York trust company that is subject to the capital reserve requirements, cybersecurity requirements, and banking compliance standards set forth by the New York State Department of Financial Services and the New York Banking Law. Gemini was founded in 2014 by twin brothers Cameron and Tyler Winklevoss to empower the individual through crypto.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we want to help you buy, sell, and store your bitcoin and cryptocurrency. Crypto is not just a technology, it's a movement.

At Gemini, our mission is to empower the individual and that includes giving our employees flexibility of choice — our Office Optional Policy allows employees to choose to work from one of our physical locations or from home.

Select roles that are location-specific will still be eligible for flexible schedules.

The Department: Trust & Safety

Trust & Safety at Gemini is a team dedicated to stopping bad actors, securing our user’s funds and ensuring the integrity of Gemini’s digital asset marketplace. We are a diverse group of technology, legal, and operational professionals who develop new approaches to solving classic problems using cutting edge tools and processes.

The Role: Credit Card Fraud Strategy Senior Associate

Gemini’s Trust & Safety team is looking for a fraud strategy associate to contribute to Gemini’s efforts in newly launched credit card initiatives. In this role, you will be responsible for identifying, investigating, responding to and ultimately preventing fraud and account takeovers on the Gemini credit platform, while ensuring our customers have a both secure and seamless experience. You will play a major part in building and setting the direction of a high-performing team. 

Responsibilities:

• Fraud Core Strategy Analytics 
• This role will lead analysis effort to develop core fraud strategies (including rules, cutoffs, policies, operational flows, etc.) to protect firm from card transactional fraud related losses and improve customers experience 
• Provide subject matter expertise on strategy implementation/testing and initiatives related to the improvement of risk mitigation processes and infrastructure
• Able to interpret large complex data to formulate problem statement and generate conclusions regarding underlying risk dynamics, trend and further opportunities 
• Assist team efforts in the critical development of new fraud pattern or spending pattern detection tools
• Reporting 
• Generate post fraud strategy implementation review reports on a regular basis, and evaluate currents strategies come up with improving ideas and suggestions based on newly detected pattern 
• Prepare Ad-hoc fraud strategy related requests, and use analytical data/dashboards to create a solid analytical story to senior management 
•  Cross-functional collaboration 
• Work closely and provide clear communication (oral and written) with across functional teams such as Operation, Credit, Marketing, and collection to further improve fraud detection strategies 

 Minimum Qualifications: 

• BA/BS in relevant field or commensurate years of experience 
• 3 - 4 years of commercial lending product analysis experience 
• Familiarity or experience with relational databases and SQL
• Great verbal, written and communication skills 
• Ability to think on the feet and maintain composure in difficult and complex situations
• Comfortable with making decisions in ambiguity
• Roll-up-the-sleeves, no-task-is-too-small-attitude - willingness to do what’s necessary to ensure the safety of our customers 
• A healthy balance of empathy and skepticism, and the ability to question one’s own assumptions

Preferred Qualifications:

• Data visualization using Business Intelligence tools (e.g. Tableau, Looker etc.) is a huge plus

It Pays to Work Here

We take a holistic approach to compensation at Gemini, which includes:

• Competitive Compensation and Profit-Sharing Equity
• Flexible vacation policy
• Retirement Plan Matching
• Generous Parental leave
• Comprehensive health plans
• Training and professional development

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace and affirmative action employer. If you have a specific need that requires accommodation, please let a member of the People Team know.

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