Senior Auto Claims Representative - Heartland Region (Remote)

At Selective, we don't just insure uniquely, we employ uniqueness.

Our Business

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2023 and certification as a Great Place to Work® in 2023.

Working at Selective

At Selective, we don't just insure uniquely – we employ uniqueness. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs. Employees receive comprehensive total rewards packages - including competitive compensation and performance awards, health benefits, and retirement savings - and professional development opportunities and flexible schedules to support their health, wealth, and well-being. Join our team and help make a difference.

Summary

Investigates, negotiates and concludes by settlement or denial assigned auto claims through telephone, personal contact, and/or written correspondence.

• The start date for this next class of adjusters is September 18, 2023. This position will require one week of in-person training at our Richmond, VA, Service Center for one week in October. All travel will be paid for by Selective Insurance.

Responsibilities

• Receives assigned auto claims and independently reviews/analyzes the policy forms and endorsements to determine applicable coverages, limits, deductibles and settlement calculations, as well subrogation recovery opportunity.
• Gathers appropriate documentation to support the claimed damages through phone/email contact with customers, vendors, and police departments (includes estimates, proof of ownership/value, required company forms, reports, invoices, etc).
• Reviews damage documentation to determine loss amount. Negotiates settlements based on documentation presented, vendor contact/discussions, personal knowledge and experience, customer discussions and policy language.
• Documents claim files, establishes and updates reserves throughout the life of the claim, maintains suspense system, processes expenses, prepares checks, updates MCS, and sends appropriate letters based on state regulations and company directives.
• Explores salvage and subrogation potential, as well as arbitration opportunity.
• Continuously reviews and analyzes investigative information to determine if file is eligible for fraud/SIU handling.
• Enlists the assistance of vendors and/or other resources to help with remediation services or future analysis of auto damage or settlement values.
• Reviews all claims continuously to determine whether loss/claim is best served in the Service Center or eligible for transfer to the field for further handling.
• Ensures compliance with company, state and federal regulations.

KNOWLEDGE & REQUIREMENTS:

• Understanding of Commercial and Personal Auto policy language and endorsements.
• Adjuster licenses in states requiring same (obtain within 3 months of hire).
• Exceptional customer service skills
• Damage evaluation and negotiation skills (review and writing of estimates, contents replacement, etc)

EDUCATION & EXPERIENCE:

• 1-5 years of Commercial and/or Personal Lines Auto liability experience required
• College degree preferred
• Understanding of Commercial and Personal Auto policy language and endorsements
• Adjuster licenses in states requiring same (obtain within 3 months of hire).
• Exceptional customer service skills
• Damage evaluation and negotiation skills (review and writing of estimates, contents replacement, etc.

Salary Range: $52,700.00 - $86,700.00. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include the candidate's qualifications and experience.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

Selective maintains a drug-free workplace.

#LI-KV1 #LI-Remote #LI-Claims