Senior Claims Specialist - Large Loss

Primary Details

The Opportunity

Manage a portfolio of commercial claims by conducting loss investigations, evaluations and settlements on moderate to high level claims across all QBENA business units. Assures timely and accurate reserves. Effective communication and collaboration with Underwriting, Actuary, Legal and Risk.

Primary Responsibilities

• Implement the administration of insurance coverage to commercial claims by conducting loss investigations, analyzing factual information, interpreting insurance policies and applying legal and technical knowledge to independently resolve claims files in a timely manner
• Negotiate claims settlements by collaborating with subject matter experts and involved parties, recommending appropriate reserve modifications for assigned claims and communicating solutions to mitigate risks and coverage conflicts and achieve cost effective outcomes
• Inform internal and external stakeholders on claims resolution processes by summarizing factual information, reporting out-of scope, specialized exposures and accurately managing documentation of assigned claims to ensure effective communication of current state for individual claims portfolio
• Facilitate strong working relationships by communicating across the organization and reporting on approved, cost-effective claims strategies to ensure understanding of Claims operations and encourage a collaborative approach to enhancing the business
• Participate in claims specialist onboarding by sharing technical knowledge, recommending solutions to complex, escalated issues, training on department processes and procedures and demonstrating application of best practices to assist in development of new team members
• Support claims workflow efficiency by accurately documenting portfolio progress, referring high risk exposures outside authority levels and seeking opportunities that enhance operational knowledge to ensure achievement of individual and department objectives
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

Required Education

• Bachelor's Degree or equivalent combination of education and work experience

Required Experience

• 7 years relevant experience

Preferred Competencies/Skills

• Utilize effective communication to effectively influence and persuade decision makers; understand the needs and goals of customers and actively look for ways to meet them
• Mediate and resolve conflict using a logical approach
• Identify relevant information and understand it’s impact
• Maintain integrity of claims portfolio and evidence
• Use multiple resources to gather and analyze significant data
• Leverage technical knowledge to make cost-effective decisions
• Encourage open communication, cooperation and knowledge sharing
• High attention to detail
• Implement planning to organize, prioritize and measure individual

Preferred Experience

• Experience in a claims department or the insurance industry
• Experience handling property claims

Preferred Knowledge

• Working knowledge of claims administration best practices and procedures
• Working knowledge of insurance products and services
• Broad understanding of relevant laws and regulations across multiple jurisdictions
• Basic understanding of market trends and organizational strategies
• Working knowledge of Microsoft Office Suite, general computer software and database

About QBE

Compensation

Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs

Annual Salary Range: $82,000 - $124,000

AL, AR, AZ, Fresno, CA, CO (Remote), DE (Remote), FL, GA, IA, ID, IL (Remote), IN, KS, KY, LA, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV and WY

Annual Salary Range: $90,000 - $136,000

CA (Remote, Irvine and Woodland), Greenwood Village CO, CT, Chicago IL, MA, MD, NY (Remote), RI, Houston TX and WA

Annual Salary Range: $103,000 - $155,000

San Francisco CA, NJ and New York City NY

Benefit Highlights

You are more than your work – and QBE is more than a workplace, which is why QBE provides you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. Employees scheduled over 30 hours a week will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.

We also offer a competitive 401(k) contribution and a paid-time off program. In addition, our paid-family and care-giver leaves are available to support our employees and their families. Regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance.

QBE recognizes that exemplary benefits extend beyond benefits coverage and compensation. Flexibility in your working environment is important to maintaining balance and QBE is dedicated to ensuring employees achieve personal and professional integration by providing the opportunity for hybrid work arrangements.

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.