Job details

Senior Customer Advisor

About Us

Mindtickle provides a comprehensive, data-driven solution for sales readiness and enablement that fuels revenue growth and brand value for dozens of Fortune 500 and Global 2000 companies and hundreds of the world’s most recognized companies across technology, life sciences, financial services, manufacturing, and service sectors.

With purpose-built applications, proven methodologies, and best practices designed to drive effective sales onboarding and ongoing readiness, mindtickle enables company leaders and sellers to continually assess, diagnose and develop the knowledge, skills, and behaviors required to engage customers and drive growth effectively. We are funded by great investors, like – Softbank, Canaan partners, NEA, Accel Partners, and others.

Position Overview

We are looking for bright, curious, customer-focused advisors who are equipped with strategic and tactical abilities and motivated to help customers achieve success.

This position provides the opportunity to work with some of the smartest individuals from both within MindTickle and with our customers, who work in fast-growing companies across a variety of industries.

Our customer advisors are responsible for delivering solutions to our customers to help them meet their revenue goals using our SaaS platform. Leveraging extensive MindTickle product knowledge, best practices, and industry experience, the advisor accelerates customer time to value and ensures each customer is getting the maximum value from Mindtickle.

Position Responsibilities

Advise Mindtickle customers on how to develop and implement a comprehensive sales engagement program, encompassing strategies, tactics, and tools for effectively driving seller performance.
Assist customer stakeholders in utilizing performance data from Mindtickle and other sources to identify knowledge or skill gaps within their teams, and consult on enablement programs to address the gaps.
Prepare customer teams for successful management of MindTickle, including enabling the Program Manager, MindTickle Admins, and Content Authors, and establishing necessary processes for independent and collective success.
Provide guidance on using the MindTickle platform, including user administration, content organization, reports, and analytics.
Contribute industry expertise through the development of case studies, webinars, and blog posts based on lessons learned and implementation experience.

Minimum Qualifications

Bachelor's degree or equivalent experience.
5+ years of experience in sales and/or sales enablement roles, demonstrating the application of customer-centric and value-based selling approaches.
Experience in developing and implementing sales processes and methodologies focused on driving revenue growth.
Strong analytical skills, capable of measuring the impact of sales engagement efforts on revenue goals.
Proficient in project management, with the ability to manage multiple projects concurrently.
Excellent communication and interpersonal skills, fostering collaborative work across teams.

Our Culture

As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks, great learning opportunities & growth.

Our culture reflects the globally diverse backgrounds of our employees along with our commitment to our customers, each other, and a passion for excellence.

Mindtickle is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.

MindTickle Glassdoor Company Review

3.8