Senior Data Analyst

The opportunity for you:

As the first senior data analyst, you will have the unique opportunity to drive analyses cross product, sales, and go-to-market; and build scalable data processes and systems that enable internal and external stakeholders to demonstrate data and act upon insights.

You'll have direct impact on the bottom line for rapidly scaling startup solving real problems. Nuvocargo isn't just about moving cargo. This is about empowering millions of people by changing the way they work and impacting a multi-trillion dollar industry.

You'll work with the Head of Product as well as key internal and external stakeholders to figure out what matters the most to our users, define and measure the critical metrics, drive execution, and learn continuously from our users. You'll collaborate with our world class EPD team led by veterans who have held senior product and engineering positions early on at companies like Dropbox ($10B+) and Common (raised $100m+)to shape the direction of our shipper offering and internal tools, in an industry where the average customer NPS is negative or very low, and where most internal processes do not rely on modern software tools to unlock revenue growth and a superior customer experience.

Who you are?

• You are the pioneer of data at Nuvocargo. You have excellent analytical skills, and familiar with Looker and Snowflake. You love making data-driven decision. Truly passion about solve world-class problems with data.
• You have at least 5 years experience working as a data analyst. You have deep understanding of analytics, and experimentations. You are going to 1) define metrics; 2) able to conduct data exploration to find actionable insights; 3)define, create and run experimentation.
• You have strong product sense. You have deep understanding of acquisition, retention, and engagement KPIs and complex funnels.
• You move with speed. You move incredibly fast, making decisions and overcoming obstacles with speed. You can ruthlessly prioritize and make speedy decisions that take into account qualitative and quantitative data, user needs, business goals, and company resources.
• You create structure out of ambiguity. Logistics is a complex industry with multiple stakeholders involved in every transaction. You will thrive here if you can extract structured insights and determine product priorities by merely observing and conversing with our stakeholders.
• You are both a great communicator and listener. You are great at synthesizing inputs from different sources; you speak and write clearly, concisely, and with a structure that gets everyone on the same page when things feel messy.

This will NOT be a good fit for you if:

• You love to ideate, but you don't love to do. We expect you to make things happen by combining a strategic mindset with a bias towards action.
• You have a fixed mindset. We have an entrepreneurial culture and look for a self-starter who can readily acknowledge mistakes, own them, fix them, and learn from them in short cycles.
• You want to work with only "tech" folks. Modernizing an industry like logistics requires patience and empathy; you need to be excited about surprising and delighting stakeholders that come from a world outside of Silicon Valley.

What you'll do in a typical week:

• Drive analysis on various projects to identify the business opportunity, improve carrier and shipper experience.
• Own data analysis and visualization, and communicate the outcomes/insights to various stakeholders to aid strategic decisions for improvements in international logistic process.
• Identify operational weaknesses and help improve or innovate new processes to keep internal process as efficient as possible
• Coordinate with other members of the Community Operations Team to measure the impact and efficiency of new products and business processes
• Develop analytical frameworks to support decision making in the US and Mexico
• Partner closely with specific Lines of Businesses to provide insights that drive decisions around process, policy and service model
• Build, maintain, and communicate detailed executive reporting & models