Senior Demand Forecaster – Analyst

Location Details:

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or offsites.

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

Join our team

GoDaddy Care & Services Workforce Planning & Logistics is hiring a driven Senior Demand Forecaster who is heartfelt about data, operational excellence, and innovation. In this role you will be part of the Forecasting & Planning team committed to ensuring GoDaddy has solid plans for our global contact centers, including making sure guides are always available when customers need them, across 21 sites in 12 countries.

What you'll get to do...

• Partner with Product Management, Engineering, Marketing, Care & Services Operations teams, Business Intelligence, and Finance to develop customer contact demand forecasts to meet business goals, customer needs, and financial commitments
• Deliver accurate 18-month rolling multi-channel demand forecasts (phone, messaging, etc.) across different geographies
• Project operational performance including forecast variance projections, service level projections, and operational performance projections while ensuring model and algorithm accuracy based on actuals
• Perform statistical modeling to project possible effects of business and product changes, guide and customer workflow and process changes, routing changes, and marketing campaigns
• Build models and ad-hoc queries to support business analysis to diagnose business performance and identify the root cause
• Present forecasts in a way that is easily absorbed by audiences of varying levels, including senior leaders and key collaborators
• Apply key data to understand how the business is performing for GoDaddy customers and against business goals and identify priorities to improve operational performance

Your experience should include...

• 8+years of demand forecasting, risk probability modeling, profitability modeling, process sensitivity modeling, or similar predictive modeling required
• Ability to develop statistical models, build scenarios, and forecast with a high level of accuracy required
• Knowledge of ARMA/ARIMA/SARIMA, decomposition, linear regression, exponential smoothing, or related statistical models required
• Proficiency in R or similar language required
• Proficiency with Microsoft Office (including sophisticated statistical and worksheet functions), business intelligence applications, and databases required

You might also have...

• Proficiency in designing and building interactive dashboards and other reporting in Tableau, including complex data visualization, preferred
• Bachelor's degree in Finance, Economics, Mathematics, Applied Mathematics, Predictive Analytics, Statistics, and Probability, or a similar field preferred

We've got your back... We offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy here (https://www.godaddy.com/legal/agreements/equal-opportunity-employment-statement).

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.