Senior Director, Client Leadership

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our Functions colleagues are skilled professionals whose role it is to ensure we continue to become an indispensable partner to brands everywhere.

Job Details

Kantar LLC

Job Title: Senior Director, Client Leadership

Location: Chicago, IL

Duties: Manage the execution of full-scale custom research studies for strategic local and global clients. Provide business insights that matter to our clients, managing multiple project teams and developing issue-focused analyses. Lead client interactions on a day-to-day basis (Pharma, Financial Services, CPG, Sustainable Transformation), proactively address client needs, provide thought leadership and solving business problems that drive client satisfaction. Lead regular client check-ins. Conduct high volume quantitative marketing research studies. Craft compelling stories, translate data into insights that address key client issues and present to the client in a straight-forward way. Support the US Central regional leadership team with pod management and planning. Manage and train direct report(s). Career development. Coaching. Support to US Central Leadership with talent development, hiring and planning. Support performance review process in the region. Provide coaching and advisory support to junior members on client engagement and the creation and execution of client deliverables including resource management across the team. Develop team to provide exceptional client consultation. Share category knowledge (Pharma, Financial Services, Sustainable Transformation) with other team members. Manage the relationship with our Prague office for our Pharma client in order to facilitate our ability to increase our operating profit on copy testing projects. Monitor and deliver against specific account revenue targets (approx. $4 million in revenue). Plan and forecast future revenue across client accounts. Develop annual account, client retention, and strategy plans to protect, grow, and diversify relationships with a set group of clients, conducting strategic account planning and execution for client accounts. Assist with defining strategy, goals, and objectives for quantitative research studies for assigned accounts, and partner with new business development teams on new opportunities, identifying cross/up and repeat sales opportunities. Support the launch and development of North America Sustainable Transformation Practice as part of a cross-functional Kantar team from across the United States Kantar offices. Assist in creating Kantar’s thought leadership in ESG (social impact and sustainability). Support client and new business development teams at pitching ESG research solutions to Kantar’s clients across the country. Role supervises one Associate Client Leadership. Some domestic travel is required. Remote work from home office permitted.

Work Schedule: 8:30am to 5:30pm.

Minimum education and experience required: Bachelor’s degree or equivalent in Marketing or related Social Sciences field and 2 years of consulting experience conducting high volume quantitative marketing research studies.

Skills Required: Must have two (2) years experience with each: conducting marketing research and statistical analysis, related to brand tracking, advertising effectiveness, and marketing analytics; developing and maintaining client relationships, proactively delivering on agreed KPIs; using IBM SPSS Data Collection Survey Reporter to analyze data; guiding junior members in conducting quantitative marketing research studies, including analyzing marketing research data and developing insights to inform clients’ decisions; and designing and delivering solution training to new team members, including sales materials, operational process, design techniques, analysis techniques, PPT storytelling/data design techniques, and presentation delivery skills.

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us. We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate on the basis of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status or any other legally protected characteristics.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.

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Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.