Senior Director of Fulfillment and Logistics Operations

Overview

Glossier is a people-first beauty company on a mission to give everyone a voice through beauty. We create physical, digital, and offline experiences inspired by our community that foster connection, inspire a sense of belonging, and invite people to participate in Glossier. We are inclusive, customer-devoted, curious, courageous, discerning, and results-driven.

The Sr. Director of Fulfillment and Logistics Operations who will be successful in this role has an entrepreneurial spirit and will be responsible for evolving the scale, efficiency and effective management of our distribution network (3PL, warehousing and transportation) and inventory storage functions for our omni-channel direct-to-consumer business (ecommerce, wholesale, and retail).

You will be responsible for overseeing a team of 3+ managers, processes and budget with expectations for delivering both short and long term priorities and plans. The right person needs to be a driven yet compassionate leader with the proven ability to successfully motivate, mentor and develop a team to represent Operational Excellence across the Glossier brand. You will work closely with our internal teams to lead and develop a first-class distribution operation that supports Glossier's growth and expansion, both domestically and internationally. Omni-channel beauty industry experience is a must with a preference for candidates who have previously worked in cosmetics and/or skincare.

Six Month Expectations

• Lead strategic planning for current/future storage needs to support direct to consumer, wholesale and retail distribution processes.
• Implement a long-term network strategy for omni-channel distribution and storage capacity that will best serve our projected growth, geographies and channels ensuring the business remains aware and ahead of any constraints or needs.
• Implement processes, SLA's and influence teams that support Glossier's growth and service objectives, as well as scale freight expense.
• Partner with 3PLs to continually improve and optimize all fulfillment processes including receiving, putaway, picking, shipping and returns processing, etc.
• Work closely with our internal and 3PL technology team to implement and/or upgrade warehouse and material handling systems and automation, where appropriate.
• Ensure brand appropriate delivery promise and post-purchase customer experience is delivered across all fulfillment activities and touchpoints, including packaging and presentation.
• Continually work to optimize the sustainability (people, profits and planet) of our logistics and shipping processes, people and packaging.
• Manage and report inventory related status in our fulfillment centers as it helps inform the impact to the business.
• Lead and support the resolution of process-related issues and act as an information resource for all things related to distribution and logistics.
• Execute seamless customer experience during peak season.

Twelve+ Month Expectations

• Lead budget management, financial analysis, reporting standards, performance measurement and communication that provides visibility and guidance for operations team and senior leadership.
• Manage outbound shipping budget and key initiatives to improve service, while reducing costs.
• Explore and drive opportunities to scale costs through systems improvement and automated processes that have a strong ROI.
• Develop and evolve management reporting, operational analysis and provide visibility to key partners.
• Create a culture of continual improvement, customer/service focus and cost optimization aligned with Glossier's values.
• Develop working relationships with other functions to create transparency in reporting, metrics and service levels.
• Implement a playbook of standard operating processes and continuous improvement across the operations team.

Qualifications

• Omni-channel beauty industry experience is a must!
• Bachelor's Degree in supply chain, industrial engineering, logistics, business management or a related field.
• 10+ years of experience in logistics/inventory control management.
• Previous experience with ERP, WMS and e-commerce systems in an omni channel environment.
• Working knowledge of warehousing operations, inventory, receiving, and order processing.
• Experience with managing and launching international warehouses or 3PL partners.
• Experience in small parcel transportation management and optimization.
• Strong understanding of financial concepts related to project evaluation, financial forecasting, return on investment, etc.
• Assured ability presenting to and influencing leadership.

NOTE: Glossier requires all newly-hired employees whose job responsibilities require them to work from a Glossier office or retail location or require them to travel, work in person with vendors or others or participate in creative productions to be fully vaccinated against COVID-19. Glossier is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state or local law.

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We are an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.