Senior Director of Product, Full Time Solutions

Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

Emerging Business is Upwork's rapid experimentation and incubation group, focused on scaling efforts that seek to have a profound impact on our customers and drive a step-change function in our business. Our charter is to create Upwork's next $100M business and, to get there, we're seeking an exceptional, entrepreneurial Senior Director of Product to lead our Full Time product portfolio including Any Hire and Contract-to-hire. As the single threaded leader of this strategic area, you will leverage your extensive knowledge in building Payroll, EOR, and HRIS solutions to drive our long range plan for Full Time solutions that address critical customer problems to find, trial, hire, and pay talent. You love execution, and are energized by the responsibility to lead the strategy, while building the product as the primary individual contributor through deep cross-functional partnerships across the company.

Your Responsibilities:

• Define the Full Time strategy for Upwork through a long range plan that articulates the vision, attains executive approval, and provides a cogent path to become a $100M+ business.
• Establish, track, and report on key success metrics for overall business objectives, product growth, and rapid experiments.
• Develop, maintain and continuously prioritize the Full Time product roadmap based on customer needs, reach, impact, confidence, effort, market trends, and business objectives.
• Collaborate closely with cross functional teams, including engineering, design, analytics, marketing, operations, legal, and sales to deliver innovative solutions that create value for users to hit your goals.
• Be a prolific Individual Contributor with General Manager influence and scope, bringing a leadership mindset to provide mentorship, guidance, and direction to cross functional teams. The role has the opportunity to grow into people management based on the trajectory and needs of the team.

What it takes to catch our eye:

• Product management expert with a proven track record of defining and executing successful Full Time products including Payroll, EOR, or HRIS.
• Deep empathy and understanding of customer problems in the Full Time space, with experience addressing them to deliver material business outcomes.
• Exceptional leadership skills, with experience mentoring high-performing teams.
• Strong analytical skills, with the ability to synthesize complex data and identify actionable insights.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
• Experience with international markets and a deep understanding of the nuances of different regions.
• Entrepreneurial, with a passion for innovation, a willingness to take risks, and the drive to experiment with new ideas.

The annual base salary for this position in California and Washington ranges from $218,000-$310,000. The range displayed reflects the minimum and maximum salary for this position in California and Washington, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.

Come change how the world works.

At Upwork, you'll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States.

Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. And oh yeah, we've also got amazing benefits - including medical insurance for you and your family, unlimited PTO, 401(k) with matching, 12 weeks of paid parental leave, and a generous Employee Stock Purchase Plan. Check out our Life at Upwork page to learn more about our benefits and the employee experience.

Check out our Careers page to learn more about the employee experience.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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