Senior Director, Pharmacy Client Services

ABOUT THE ROLE

Rightway is responsible for designing, building, and operating a new-to-the-world PBM model based on our core tenets: fairness & transparency, unlocking the supply chain, supporting the physician-patient relationship, and utilizing navigation to empower consumers. As a Senior Director of Pharmacy Client Services you'll be responsible for the strategic and clinical performance of Rightway's PBM clients to ensure that all contractual deliverables, clinical and financial guarantees, and client satisfaction goals are met. Our PBM offering represents an important growth area for Rightway and we are looking for a passionate leader to join our growing team!

WHO YOU'LL DO:

• Provide strategic and operational leadership to the Pharmacy Client Services team. Set team objective and priorities, implement process improvements and team structures that allows the department to scale with growth
• Partner with internal department leads, external vendors, and other stakeholders to identify trends and strategies to resolve escalated issues and improve client experience
• Partner with Rightway's Customer Success team to further integrate client delivery model for the PBM solution with Rightway's Navigation offering, identifying and implementing best practices to support clients with multiple Rightway offerings
• Responsible for monitoring the clinical performance of PBM clients, including utilization and cost trends. Works with Clinical Product leadership to identify and implement solutions to address challenges with clients' drug trends.
• Lead client quarterly business reviews (QBR), including presenting factors influencing drug drugs, and how Rightway's programs address those challenges. Works with Data Insights & Analytics to iterate on standard QBR
• Responsible for client retention, including implementing methods and techniques to demonstrate Rightway's value to clients throughout the life of the relationship and works with finance and operational teams on strategy to renew clients prior to end of contract term
• Act as the voice of the client on new programs and initiatives, working with Product, Finance, and Operational leadership on how to position new programs with clients and works with clients to gain acceptance of new initiatives
• Provide support to sales team on RFPs and finalist meetings

WHO YOU ARE:

• 7-10 years of PBM or Health Plan experience is required.
• Pharmacist (PharmD) required
• At least 5 years in prior client management roles required. Prior experience supporting self-funded clients strongly preferred
• Prior experience building out new programs or functions preferred.
• Some travel may be required (average 5-10%)

SALARY RANGE (BEFORE COMMISSION POTENTIAL)

• $170,000-$190,000

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $130mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global at a valuation of $1 billion. We're headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We're seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first

Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible

We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit

We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a "yes, and" mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit

Changing healthcare doesn't happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight

Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members' care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members' success.

Rightway is a healthcare company looking to improve healthcare outcomes for everyone, everywhere. With that in mind, we have to consider what is good for the health of our team, the company, and the communities we operate in. As such, Rightway has determined a mandatory COVID-19 vaccination policy for all employees, in combination with other safety precautions, is the best way forward.

Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.