Senior Integration Consulting Specialist

Summary of the role:

Many major airlines have recently signed up for NDC content distribution through Amadeus, including British Airways, Iberia, Etihad, Qatar, Air Canada, Cathay Pacific, JAL, Singapore Airlines, LOT Polish Airlines... to name but a few. We now NEED YOU as our NDC Implementation Project Manager to help make these projects happen and turn the Amadeus NDC offering into a resounding success!

• You are not a developer? - that’s okay. You are not an account manager? - that’s okay too. But if you are comfortable with both technical and commercial contexts, and willing to dive deeply into complex functional issues and emerge with a clear picture for your customer - and likewise express key business requirements back to your internal colleagues – then this is a great opportunity for you!
• This is a ‘hybrid’ customer-facing role which aims to keep the customer and other Amadeus teams fully aligned with the solution being implemented and clearly informed of the project status at every step.
• Think of it this way: an airline signs a new distribution contract with Amadeus: their first practical experience of NDC in Amadeus will be all down to you! After the new functionality is implemented, the airline’s overall satisfaction with the delivery process will become a key component of their overall relationship with Amadeus.

In this role you will:

Project Management and Leadership

• Lead a number of key customer projects from signature to cutover, with a view to piloting new industry features and acquire functional expertise (e.g.: NDC-X for Airlines, EDIFACT projects, Anytime Merchandising, …) .
• Act as customer-facing coordinator throughout the implementation project.
• Ensure accurate and timely reporting on the status of projects under control.
• Coordinate and perform the functional handover to regional implementation teams, such that they become autonomous in terms of recurring implementation project activity.
• Represent department in customer meetings and/or in cases of major functional or operational issues arising, in coordination with Solutions and Development teams.
• Effectively drive projects to a timely and successful conclusion.

Service Design / Process Improvement

• Obtain the agreement from Solutions/ Product Definition/ TPE on any new detailed implementation procedures to be applied.
• Ensure the maintenance, publication and regular review of agreed product implementation procedures under control.
• Propose and drive initiatives to minimise recurring delivery costs, reduce time-to-market, maximize revenues and improve the quality of service to end-customers.
• Represent department during internal or external quality audits.
• Define, enhance and deploy global documentation and publication standards.

Contribution to Team accountabilities

• Establish and operate the Sales-to-Delivery process for recurring standard implementations of new distribution products.
• Manage the ongoing pipeline of all new air content orders from Airline Distribution customers.
• Industrialization: contribute to reduce the delivery unit cost and time-to-market of higher volume product lines. Recommend process, product and/or service improvements.
• Monitor the progress of strategic worldwide air content deployment programs against target & budget.

About the Ideal Candidate:

• Preferred University Degree in IT, Business, or related field, however this is not an absolute.
• 3+ Years of Project Management experience preferred
• 5+ years preferred working in Airline or Travel Industry

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Work from anywhere: onsite, hybrid or fully remote.
• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process:

The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.