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Senior Internal Communications Associate - job 1 of 2

ZS is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping solutions from start to finish. At ZS, we believe that making an impact demands a different approach; and that’s why here your ideas elevate actions, and here you’ll have the freedom to define your own path and pursue cutting-edge work. We partner collaboratively with our clients to develop products that create value and deliver company results across critical areas of their business including portfolio strategy, customer insights, research and development, operational and technology transformation, marketing strategy and many more. If you dare to think differently, join us, and find a path where your passion can change lives.

Our most valuable asset is our people.

At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and

make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Learn more

ZS’s Corporate Enterprise Functions operate the firm’s core internal functions. Our global teams comprise team-oriented, pragmatic and results-driven people who thrive in a challenging work environment. Our people come from diverse backgrounds but share a passion for quality customer service and dedication—whether our customer is a client or another ZS employee. As an enterprise function, the Marketing & Communications team helps build the ZS brand, champion thought leadership, support business development and engage our past, present and future workforce.

SENIOR INTERNAL COMMUNICATIONS ASSOCIATE

We seek an experienced senior communications associate to join the team in our Evanston, IL or San Diego, CA office. The senior internal communications associate will serve as a global channel strategist, focusing primarily on the development and delivery of effective employee communications for the firmwide audience. In addition to experience in internal communications and employee engagement, this candidate should possess a talent for transforming virtually any topic into attention-grabbing content that furthers ZS’s vision and strategy.

Responsibilities:

Contribute to and support the execution of an effective global communication strategy for ZS, partnering to ensure consistent messaging across our firm.
Serve as managing editor and primary content owner of ZS’s weekly newsletter, the primary vehicle for reaching 13,000 employees. Manage editorial calendar, craft and shape stories, partner with corporate communications team and ZS leadership on final approvals, advise on or create graphics, execute on end-to-end production and delivery.
Own the strategy for ZS’s global digital signage program including designing and deploying global news, mastering the technology and empowering local users with the skills they need to keep office-level content maintained.
Act as resident channel expert on the internal communications team. Create and strategically execute content for all other internal channels including the intranet, social collaboration hub, all hands meetings, live and virtual employee events, videos. Develop best practices and toolkits that enable the communications team and ZS stakeholders to leverage internal channels effectively.
Measure the effectiveness of internal channels by tracking metrics and trends, using data to consistently improve ZS’s internal communications based on employees’ needs.
Proactively identify opportunities to streamline content and appropriately amplify and/or cascade messages.
Liaise and partner with key stakeholders from across ZS to understand their business objectives and communication needs, working with them to develop and implement communication plans.
Ensure consistency of messaging as well as adherence to editorial and brand standards.
Consistently evaluate and measure existing practices, making thoughtful recommendations for improvement where appropriate.
Develop toolkits and templates to empower communication champions across the firm.
Help ensure leadership is attuned to the voice of the employee.

Requirements:

Bachelor’s degree in journalism, communications, marketing or related field required
4+ years of work experience in business writing and editing, preferably in a complex, matrixed environment
Knowledge of AP Style and strong writing and editing abilities
Superb written and oral communication skills, including previous experience with multifaceted message development and conducting interviews
Demonstrated ability to manage internal client relationships, including with senior leaders
Able to lead multiple projects simultaneously, effectively prioritize and consistently meet competing deadlines
Experience producing digital signage preferred
Experience managing online communication (publications, portals, intranets); prior experience with internal email tools, SharePoint and Yammer is a plus
Familiarity with design and graphics production preferred; Canva experience a plus
Enthusiastic self-starter eager to learn from and contribute to a dynamic team
Deadline-driven individual with the ability to work independently with minimal support
Exceptional interpersonal skills and adept at building strong partnerships across a global organization

Perks & Benefits:

ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Considering applying?

At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact in global healthcare and beyond. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

To Complete Your Application:

Candidates must possess or be able to obtain work authorization for their intended country of employment.

ZS is committed to providing and maintaining a safe workplace. In order to keep its employees safe, ZS recommends that all its employees and contractors be fully vaccinated against COVID-19. Proof of vaccination can be voluntarily provided upon acceptance of offer of employment.

NO AGENCY CALLS, PLEASE.

Find Out More At:

www.zs.com

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ZS Associates Glassdoor Company Review

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