No one likes to be treated like a case number. But these days, even if companies want to build an authentic relationship with their customers, they can't – their software doesn't allow it. That's where Gladly comes in: we put people at the heart of it, let the world's greatest brands treat their customers as people, build relationships, and deliver happiness.
So it's not just our process: the whole premise of our product is to be human-centric. We're looking for an experienced Product Designer to take a human-centric approach in furthering our product, inspiring our team and making our vision come true.
The ideal candidate for this position:
Also, you don't have to be funny, but it doesn't hurt if you can crack a joke. :)
Putting people first We built our product putting people at the heart of it all. And we've taken the same approach to building our company.
Focusing on the customer We treat our customers' goals as our own, and we work hard to achieve them.
Being humble and hungry We applaud initiative and value leadership—but we also believe that nobody is above emptying the dishwasher.
Always learning Everyone's personal best is ahead of them. Seeking new ways to grow is what keeps us motivated.
Owning it We encourage everyone to seek and share feedback, take calculated risks, and learn from their mistakes.
Communicating it With an open and transparent culture, collaboration becomes a lifestyle and everyone has a voice
Our focus is on people and that starts with our employees. As an employee you can count on:
About Us
Gladly has made the decision to become a full distributed company, allowing employees to live anywhere in the United States, and candidates to come from nearly any geographical region. That said, we also highly value our collaborative and creative culture and commit to meeting in real life as a company at least once per quarter when it is safe to do so.
Gladly is closely monitoring the coronavirus disease (COVID-19). With a focus on employee safety, our current policy is that all employees be fully vaccinated and boostered against COVID-19 with an FDA-approved vaccine and provide proof or an approved medical or religious exemption.
Founded in 2014 by a team of repeat entrepreneurs with multiple successful exits, Gladly is reinventing customer service. By managing customers instead of tickets, we are disrupting a $70B market and are proud to count TUMI, Warby Parker, Crate&Barrel and and many other innovative brands as customers. Gladly has raised over $110M from Greylock Partners, NEA, GGV Capital, Glynn Capital and JetBlue Tech Ventures.
We believe legendary customer service starts with people talking to people. So we put customers and conversations at the heart of Gladly. Because customers aren’t ticket numbers or cases, they’re people. With Gladly, agents are empowered to be n...
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