Senior Product Designer, Zoom Phone

The premise

Every day, millions of people around the world use Zoom and Zoom Phone as part of their job – spanning businesses of all sizes and a variety of industries. Each of these customers has a diverse set of organizational needs. We have the power of user centered design, a friendly cooperative environment and a complex world to apply our skills. Zoom Phone provides popular and powerful telephony services for a wide array of business types; from complex call routing, to video, SMS, shared lines, in-field devices and more.

The role

Zoom is looking for a design thinker. You will work with partners in Product and Engineering to understand, question and analyze requirements and user jobs, explore design solutions, and validate them. You will work with the Design Team to produce high quality design discovery and collaborate with the team on design.

You bring a knowledge and passion for excellence in design and design process to the team, supporting your peers, mentoring junior team members, and helping maintain a focus on customer success.

Responsibilities

• Own customer experience for Phone and Phone enterprise administration customer experiences
• Work with cross-team design leaders, designers, product managers, and engineers to design excellent customer experiences
• Leverage your design experience to help uplevel the design maturity of the team
• Balance design innovation, longitudinal research, and short-term customer commitments
• Work closely with various partner teams toward initiatives such as content strategy, research, design systems, additional products and initiatives.

About You:

Basic Qualifications:

• 8+ years of experience in user-centered design, ideally in an enterprise environment
• Knowledge or experience in complex systems; especially cloud based calling systems
• Demonstrated data-driven decision-making skills
• Skill building cross-functional partnerships and trust across a multidiscipline business
• Expertise of interactive UX/UI design and methodologies
• Knowledge of production workflows and schedules
• Proficiency with Figma (our primary tool)
• A willingness to fail and learn
• Good communication and time management skills
• Bachelor’s Degree or higher in a related discipline

Preferred qualifications:

• Domain knowledge and experience in UCaaS environment, especially cloud based calling systems
• Bachelor's or Master's degree in Computer Science, Information Systems, Data Science or a related field

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Explore Zoom:

• Hear from our leadership team

• Browse Awards and Employee Reviews on Comparably

• Visit our Blog

• Zoom with us!

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.