The role

Join a team of Product Marketing professionals focused on driving the adoption and expansion of Glia's Interaction Platform. Glia is a category-creating company, and our ground-breaking product is seeing rapid uptake in the market. The successful candidate will be part of a team responsible for shaping how Glia's product portfolio (Glia Digital Customer Service, Glia Call Center and Glia AI Management) is positioned in the market, and equip sales and customer success to drive the rapid adoption of Glia solutions.

Operating a nexus within Glia, in this cross-organization role you will work closely with Product Management, Sales, Sales Engineering, Customer Success, and Marketing, as well as clients and partners, to gather needs, keep abreast of trends, and deliver outstanding strategies, content and programs to drive the business forward. This position will focus primarily on our Digital Customer Service (DCS) solution and capabilities.

What You'll Do

You will be a key part of the Product Marketing team that has the following responsibilities:

• Product Adoption - Develop strategies and programs to accelerate the adoption of Glia technologies, including equipping other internal organizations with the product and market knowledge they need to be successful in their roles.
• Product Launches - plan the introduction of new Glia offers, develop content, training and manage the cross-functional implementation of the launch plan.
• Market Intelligence – be an expert on developments in the market; be an expert on the competition. Equip sales and partners with the tools they need to win, and use insights to help shape product strategy.
• Product Messaging - develop product positioning & messaging that differentiates our products.
• Pricing & Packaging - own strategies for pricing new Glia product capabilities and adapting Glia's pricing to changing marketing conditions.
• Content - Work closely with the Content Marketing team to build and curate tools and content to market, sell, and upsell Glia solutions.

Requirements

• 5+ years of experience in B2B SaaS Product Marketing
• Experience with Digital messaging services, Contact Center / Customer Service technology preferred
• Fintech sector experience is a plus
• Ability to conduct strategic engagements with executive-level staff.
• Excellent written and verbal communication and presentation skills.
• Strong organizational skills and ability to work with all areas of the organization.
• Ability to prioritize high impact activities, manage multiple priorities and lead cross-functional projects.
• BA/BS or related work experience
• East coast time zone for maximum overlap with product management teams ideal