Senior Professional Services Engineer

Who we seek:

We are expanding our Services team and seeking a Senior Professional Services Engineer. The services team plays an important role in the successful setup, integration and deployment of BigID's discovery tools, for our customers and implementation partners. This position also works to identify the root cause of any deployment issues and works with the larger team to help resolve them to ensure the success of the customer.

What you'll do:

• Work closely with client stakeholders to determine technical requirements for specific business objectives at hand
• Plan implementation engagements, deploy solution components, and participate in the product configuration efforts in order to meet clients' specific requirements
• Engage with multi-discipline internal and client teams to ensure smooth rollout of BigID solutions and successful integration within customers' environments
• Deliver training for respective technologies at an applicable level of depth and detail for a given audience
• Work closely with our Engineering and Product Management teams to document product issues, enhancement requests raised in the field, and possible implementation flow improvements

What you'll bring:

• Mid-senior level experience in information technology, with at least 2 years in a customer-facing role – preferably involved in product implementation and hands-on technical activities within enterprise corporate environments
• An undergraduate degree in Computer Science, Information Technology/Systems, or other related technical disciplines. A graduate degree in a technical or business discipline is a strong plus. (Extensive professional experience may be considered in lieu of a formal degree.)
• Meaningful experience with installation, configuration and management of Linux-based Operating Systems, including basic shell proficiency (bash, sh, ksh, tcsk, etc.), experience with package management systems (apt/dpkg, yum/rpm, etc.), file archiving tools (tar, gz, zip, bz2), remote access and file transfer protocols (SSH, SCP, SFTP/FTP), file sharing technology (NFS, CIFS/SMB), and authentication frameworks (LDAP, Kerberos)
• Basic experience with some RDBMS, such as Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2, etc.
• Experience with Docker + Kubernetes
• Demonstrated experience in writing code projects with Python, C++, C# and Java – major advantage.
• Troubleshooting complex software modules, working from written and oral issues as described by the technical support organization, sales organization, account managers and customers themselves.
• Develop and modify modules as part of workarounds for issues or as a professional services enhancement.

What's in it for you?!

Our people are the foundation of our success, and we place a high priority on offering a wide range of benefits that make our team happier and healthier.

• Equity participation - everyone shares in our success
• Flexible work arrangements - we are all grown-ups
• Medical, Dental, Vision, 401k - that go into effect your first day

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

• Care - We care about our customers and each other
• Do - We do what it takes to make a positive impact
• Try - We try our best and we don't give up
• Shine - We shine and make it our mission to always stand out

Diversity & Inclusion: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Come as you are.

The annual base salary range is $120,000 – $145,000. Actual salaries will vary and are based on a candidate's qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.

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