Job details

Senior Service Desk Technician

Job Description

The Senior Service Desk Technician is responsible for the smooth operation of all desktop computers and related equipment in the day-to-day operation of Belkin’s business data communications systems. Works with internal customers on a face-to-face basis and remotely, ensuring their business data communication requirements are efficiently supported and satisfied. Faces the challenge of meeting customer demands and service levels in a high paced environment with a customer base that includes a diverse range of needs, skills, and personalities. In addition to detailed technical knowledge of Belkin’s desktop software and hardware, Senior Service Desk Technicians need advanced analytical and troubleshooting skills. Must be able to clearly communicate with technical and non-technical customers using correct grammar and spelling. Relies on experience and judgment to plan and accomplish goals. Works with some autonomy and determines overall priorities of assigned tasks.

Specific responsibilities include:

Directly supports a large and fast-paced end user environment of Windows and Macintosh computers, including associated peripherals and related computer equipment.
Monitors and triages all incoming support tickets in ServiceNow, logs all customer problem calls and e-mails, documents activity from desk-side and remote support, and updates end user asset information for inventory management.
Analyzes, troubleshoots, and resolves complicated applications and operating system problems using established procedures, independent research, and personal experience within expected priority and timelines.
Helps to keep the local disk imaging solutions operational and updated with approved security and application updates.
Maintains a clear understanding of the IT Operating Model and ensures all defined processes and guidelines are followed including Service Desk processes, SLA's, ticketing requirements, and equipment and software provisioning policies. Suggests improvements in these processes, policies, and procedures.

Education and Experience Requirements:

3 - 6 years of technical experience in a high paced IT Service Desk environment.
High school diploma or equivalent is required.
BS or BA degree in computer science, business administration, or a related field is preferred.
Certified as a Microsoft MCP and as a CompTIA A+ Service Technician, or able to complete these certifications within one year.
CompTIA Network+ and/or Microsoft MCDST certification is a plus.
Experience in wireless network operations.
Knowledge at the expert level of current hardware/software, including personal computers and local area networks, TCP/IP, with particular proficiency in Windows 10/11, and Macintosh operating systems, and the Microsoft Office suite.
Proficient in installing and supporting all Microsoft Office applications; and familiar with other common business and productivity software.
Experience with Apple OSX and Macintosh computers, and related graphic design applications are a plus.
Able to clearly and correctly express complex technical concepts in English, both verbally and in writing.

What you’re getting into

We’ve got big collaborative spaces for your big ideas, so bring an open mind and leave your suit in the closet. We all are committed to creating unique and rewarding consumer experiences. Everyone is interested in succeeding – for the team, for themselves and for the business. Cross-functionally and across the company, everyone has common goals and aspires to be their best.

You will learn something new or at least look at things differently every day. There are so many smart and creative people around that you’ll be motivated to pursue the ideal.

Team spirit is infectious. Belkin is an extremely open workplace, where communication is essential. Not every idea will be accepted, but you’ll be asked for your point of view. Innovation thrives on multiple and varied levels. At Belkin we challenge conventional wisdom and refuse to accept that something cannot be done.

We are committed to diversity. Belkin is an Equal Opportunity and Affirmative Action Employer M/F/D/V. We maintain a drug-free workplace.

All candidates applying for a job in the EMEA region, please review the Applicant Privacy notice

HERE

Location:

El Segundo, California

Range for this position:

Factors such as geographic location, academic credentials, relevant experience, and specific knowledge, skills and abilities will influence the actual salary offered. In addition to a competitive market-based salary, compensation also includes a performance-based bonus, and in addition to a full range of medical, financial, and/or other benefits. Further details can be found

here

Belkin Glassdoor Company Review

3.7

Belkin DE&I Review

No rating

CEO of Belkin

Chet Pipkin

Approve of CEO

By Belkin

We create products that help people realize the power of technology and make people’s lives better, easier and more fulfilling. This has been Belkin’s mission since our inception in 1983.

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FUNDING

Private

INDUSTRY

Consumer Product Manufacturing

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in El Segundo, CA

DATE POSTED