Senior Software Engineer

We are looking for a Senior Full Stack Developer to work within our product engineering team and drive the realization of practical AI solutions for the contact center environment. The ideal candidate has IVR, conversational interaction management or AI domain experience. Our existing Studio product stack is built on PHP, Python and Vue.js technology deployed in private and public clouds. We leverage the latest cloud AI services such as Google Speech, Dialogflow, IBM Watson and Amazon Lex.

Our vision for practical AI involves equipping contact center agents, supervisors and managers with user interfaces that guide and summarize their work, identify points of coaching and support, fully automate routine interactions and allow creation, deployment and ongoing training of the AI models required. At the same time, Studio is being fully integrated into the well-developed Five9 cloud micro-services platform. This person may work remotely within the United States.

Key Responsibilities:

• Software design and development, testing and documentation across our backend, front-end and interaction management platforms to deliver end-to-end features
• Work with product owners and designers to expand the feature set and create high-quality user interfaces
• Take operational responsibility for the performance and quality of services owned by your team, potentially including taking part in an on-call rotation
• Deep dive into recent technologies and work with the products team to transfer ideas into products.
• Coach and guide less experienced team members
• Contribute to the architectural design process for new products and solutions

Requirements:

• 5+ years of experience and have a solid understanding of backend (PHP/Laravel preferred, Python, Java/Spring desirable) and front-end languages (JavaScript) and frameworks (Vue.js desirable)
• Care and know about software engineering practices like continuous delivery, defensive programming and automated testing
• Solid experience of working in an agile development environment and collaborating with a team
• Experienced in working with distributed systems comprised of multiple services in addition to having built and scaled monoliths
• Bachelors or Masters degree in Computer Science or equivalent work experience

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