Senior Specialist - job 2 of 2

Location:

For Those Who Work At Home - Various, Ohio 44145

Essential job duties:

Primary focus is on complex execution within defined and undefined parameters. Roles at this level are responsible for complex operational and/or administrative work
Administering complex procedures, analysis, tasks and reporting while receiving no instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
Reviews and ensures proper documentation or procedures are used for complex activities and also checks the work of less experienced employees
This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
Identifies and resolves Complex issues that do not have established guidelines. May provides service in relation complex billing inquiries, service requests, suggestions and complaints from customers
Individual at this level uses independence of thought to solve complex problems and is seen as an expert by others while contributing to work flow or process change and redesign, and to form a strong basic understanding of the specific product or processes
Organizes, records, process, services the production of various activities of the team.
Delivers subject-matter expertise to customers and lower level employees.
Recommend and implements programs to solve complex issues
Is fully proficient in duties and works under limited to no supervision
Seen as a subject matter expert across the line of business

Day to day duties:

Maintain a comprehensive technical and working knowledge of all systems utilized by the CDDA team including, but not limited to, Hogan, Key View Deluxe, Official Bank System (OBC), Automated Posting Application (APA), CE Desktop and Lotus Notes
Set-up, maintain, and close DDA and Sweep accounts and services for the ECP products including the support for the Key Accounts Manager (KAM) clients via multiple methods
Build rapport and strengthen client relationships while servicing client needs with account inquiries, servicing needs, and issue resolution
Adhere to established policies and procedures related to servicing, regulatory compliance, quality and strict deadlines to achieve service level agreements on a daily basis while meeting or exceeding individual performance goals and contributing to the overall success of the team
Consistently deliver distinctive client service that is knowledgeable, empathetic, patient, prompt, and courteous
Updating sensitive client data on internal and external client accounts in accordance with Corporate policies
Respond to inbound calls from internal and external clients and correspond via email with clients related to their account coding structure
Work collaboratively in a team environment to achieve team, department, and line of business commitments
Project involvement and/or assignments from management as required
Consistently demonstrate the use of the Key Values (Teamwork, Respect, Accountability, Integrity, Leadership)

Required qualification:

Over 3 years of Banking experience
Knowledgeable within Hogan, Official Bank System (OBC), Automated Posting Application (APA), CE Desktop and Lotus Notes
High School Diploma or GED equivalent. College degree preferred.
Open minded and adaptable to new ideas in a changing environment
Excellent customer service skills
Proven excellent verbal/written communication and interpersonal skills
Comfortable navigating multiple computer systems and applications
Proficient in Microsoft Office applications
Ability to meet production goals
Proven ability to handle all customer service inquires and diffuse difficult customer situations independently
May train or assist in training new staff
Ability to work with minimal supervision in decision making
Exceptional attention to detail

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $21.00 to $24.00 per hour depending on location and job-related factors such as level of experience. Compensation for this role also includes short-term incentive compensation subject to individual and company performance.

Please click

here

for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

HR_Compliance@keybank.com

#LI-Remote

KeyBank Glassdoor Company Review

3.8

KeyBank DE&I Review

No rating

CEO of KeyBank

Chris Gorman

Approve of CEO

By KeyBank

Key's mission is to empower its clients, communities and employees to thrive. The path to financial wellness starts here. No matter who you are, where you are on your financial journey, or what barriers are ahead of you, KeyBank will help you move...

31 jobs

MATCH

Calculating your matching score...

FUNDING

Public

INDUSTRY

Banking & Lending

TEAM SIZE

10000+

LOCATION

Hybrid, based in Cleveland, OH

DATE POSTED