Senior Technical Program Manager

We are actively seeking a Senior Technical Program Manager who will be focused on owning and driving our FedRAMP program. In this exciting new role, you will have the opportunity to work across the company and evangelize how our tech teams are building and architecting our newest innovations to support Five9's latest product offerings.

This program cuts across multiple technology groups. You will act as a central point, owning the definition and execution of the portion of this program as it affects delivery both inside and outside of Five9. You will be responsible for financial and operational efficiencies as they relate to your programs and ensure that they are tracked accordingly.

Key Responsibilities:

• Main Point of contact for all Program related activities.
• Work cross functionally with members of Product, R&D, Architecture, Cloud Operations, IT and Executive teams.
• Manage stakeholders' relations by clearly communicating expectations, assisting with technical challenges and program changes.
• Properly identify, remediate, communicate, and/or escalate program risks.
• Leverage technical and program management skills to plan, track, collaborate and report on program deliverables.
• Develop and deliver status reports to stakeholders, Executive Leadership and Sponsoring agency.

Requirements:

• 5+ years of Technical Program Management experience in a related industry.
• Experience with Security and Compliance programs such as: High Trust, PCI, GDPR, FedRAMP.
• Bachelor's degree in engineering, Computer Science or equivalent.
• Exceptional written and verbal communication.
• Thorough understanding of software development lifecycle from conception to delivery.
• Experience working with cloud-based technologies (GCP preferred).
• Experience managing efforts in cloud environments, distributed systems and/or developing large scale web applications.
• Experience with current web technologies.
• Proven experience working with senior leadership and experience defining and delivering on a product roadmap.
• Fluency and comfort with business applications such as Word, Excel and SharePoint.
• Familiar with enterprise work management software such as Atlassian (Confluence/Jira), Smartsheet, etc.
• Proven ability to bring clarity to ambiguous situations.
• Excel in decision-making, consensus building, and conflict management.
• A proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on initiatives.

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