Voice Product Manager
Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.
We are seeking a Voice Product Manager, you will be responsible for managing the development and execution of our product strategy, driving growth and adoption in the international and LATAM markets.
Key Responsibilities:
- Develop and execute the product strategy for our Voice and Telco services with a focus on international and LATAM markets
- Work collaboratively with cross-functional teams, including sales, marketing, engineering, and support, to drive the development and launch of new products and features
- Conduct market research and analysis to identify market trends and customer needs and provide insights to inform product development and marketing strategies
- Drive product adoption and growth in target markets by developing and executing effective go-to-market strategies
- Develop pricing and packaging strategies that align with market needs and support revenue growth goals
- Build strong relationships with customers and partners to understand their needs and ensure that our products meet those needs
- Serve as the subject matter expert for our CCaaS Telco products and provide guidance and support to sales and marketing teams
Key Qualifications:
- 5+ years of experience in Product Management, with a focus on Voice and/or Telco services
- Bachelor's degree in Business, Marketing, or related field. Engineering background is a plus.
- Strong understanding of CCaaS and telecom industry trends, technologies, and best practices
- Experience working in international and LATAM markets
- Proven track record of driving successful product launches and growth
- Excellent analytical, problem-solving, and strategic thinking skills
- Strong communication, collaboration, and leadership skills
- Fluent in English and Spanish, Portuguese is a plus
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As part of our commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.
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Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
By
Five9
Enable enterprises to reimagine their customer experience by providing our Intelligent CX Platform combined with passionate experts to deliver joyful CX and better business outcomes.
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