Job details

Senior Travel Counselor

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

As an American Express Global Business Travel (“GBT”) Sr. Travel Counselor, you will join a team of other highly skilled Travel Counselors who provide exceptional traveler care to our valued GBT corporate clients. This exceptional, high touch service will create a positive experience that will leave your travel clients truly impressed. You will be accountable for both individual and shared team goals, responsible for providing customer service and accurate completion of international and domestic travel arrangements and/or special requests as per respective country. ROH has a multi-market delivery setup in scope countries AU/SG/HK and covering delivery through multiple shift setup ( 18X5 could become 24X7 )

Reports to: Team Coach/P2

Location: India, Gurgaon/ Mumbai/Bangalore

Job Responsibilities

Incumbent will be responsible to efficiently handle travel requirements for Australia, Singapore, Hong Kong or India customer via emails, calls and chat.
Should be flexible to work in rotational shifts 24/7.
Flexible to work on weekends, public holidays and festivals.
Should be skilled to provide excellent customer service to all GBT clients.
Efficient in handling regional and global corporate clients with their end to end travel requirements: Air reservation/ Ticketing/ Exchange/ Hotels and car booing requests.
Maintain ongoing, collaborative, working relationships with co-workers to achieve customer and business goals. Influence decisions and strong negotiation skills towards the most beneficial outcomes for the client and the company
Flexible to adapt and learn new tasks and keen to multi-tasking.
Flexible to support other line of business process if needed
Ability to diffuse difficult situations, turning negative experiences into positive and provide empathy and clarity to internal and external clients

Requirement

Educational
- Minimum educational qualification required is Graduate
- Diploma / Post Graduation in travel & tourism would be added advantage

Work Experience
Minimum 2 years + of relevant experience in font end customer facing role such Domestic and international Air reservation process with end to end ticketing, exchanges, Hotel & Car bookings process through GDS.

Technical Skills
- Vast knowledge of GDS system- Sabre or Galileo is a required requirement
- Extensive knowledge of Domestic & international Air P2P, Circle/Multi city/RTW itineraries, Hotel and car booking.
- Ticketing – Domestic & International (Point to Point & Complex)
- Exchange – Domestic & International (Full & Partial)
- Knowledge of Fare calculation and key checks to avoid ADMs
- Point of sale knowledge of AU/ SG/HK markets.
- Good PC skills, MS office applications (MS Word, Excel Power point & Outlook.

Other requirements

Excellent spoken and written communication (English)
Ability to work under demanding/difficult situations
Good understanding of key drivers of customer satisfaction
Carries a positive and focused approach at workplace
Good problem-solving skills and attention to details
Open to work in 24/7 environment, roster off

Location

India - Haryana - Gurgaon

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Get mental and emotional health support for you and your immediate family through one-on-one professional counseling sessions, on-demand webinars, and crisis support.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition reimbursement, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult

GBT Recruitment Privacy Statement

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

By American Express Global Business Travel

Powering Progress through TravelTo authentically live our purpose, we are focused on using the power of travel to drive progress in three key areas:Economic: Driving prosperity.Social: Bringing people and communities together.Environmental: Strivi...

FUNDING

INDUSTRY

TEAM SIZE

LOCATION

Hybrid, based in Jersey City, NJ

DATE POSTED

July 21, 2023