Senior Implementation Specialist/Engineer

This posting is for an in-person position at our company headquarters at Industry City in Brooklyn, NY (1 block from D, R, N trains at 36th Street station).  Remote or work-from-home positions are not available.

We're looking for you to play a critical client-facing role interpreting and translating enterprise account requirements into solutions that can be implemented using Fundraise Up’s standard product offerings.

Your primary role will be participating in demos with sales to speak to the platform's technical specifications, and managing the onboarding and implementation process for incoming customers. This implementation process includes conducting complex A/B tests, deploying the platform, and implementing integrations with marketing tools, analytics suites, native CRM integrations, and custom architectures.

What you’ll accomplish

• Support our sales teams during the sales cycle by reviewing technical requirements and answering complex technical questions asked by prospects.
• Provide ongoing implementation support for onboarded customers
• Design integration approach, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
• Run A/B tests, marketing pixel integrations, Google Analytics implementation and CRM data integrations
• Build strong relationships with all project stakeholders

What you bring

• 5+ years of experience as a sales/implementation engineer or technical project manager, or digital marketing manager
• Experience working on key accounts with multiple technical stakeholders from marketing, IT, compliance, finance, and outside agencies
• Basic understanding of HTML, CSS, and Javascript
• Advanced understanding of platforms like Salesforce, Blackbaud CRM, and Raiser's Edge NXT
• Strong understanding of Google platforms like Analytics, Tag Manager, and Lighthouse
• Experience in planning, building and implementing complex technical projects
• Superior analytical and problem solving skills
• A jack of all trades understanding of modern tech platforms

Our amazing perks!

• Very competitive salary
• Equity grant (not options, we'll explain)
• Flexible paid time off (PTO)
• 6 paid company holidays
• 100% covered Medical/Dental/Vision Insurance, available from first month ($1,000/m limit)
• $20 per day UberEats allowance
• Fully stocked kitchen with endless snacks, wine, beer, and good coffee
• Friday wind down with sushi and drinks (bring your friends and family)
• On-site gym membership paid in full (closed right now due to COVID)
• $1,500/year professional development stipend
• Beautiful office with views of the Manhattan skyline and the Statue of Liberty
• Industry City creative hub with live music, yoga classes, events and plenty of places to eat and drink

About Fundraise Up

Fundraise Up is a rapidly growing financial technology company headquartered in Brooklyn, NY that provides online fundraising software to enterprise nonprofits. Fundraise Up's AI-powered platform is leveraged by trusted organizations like UNICEF USA, American Heart Association, Partners In Health, and Stand Up to Cancer, to double their recurring donor acquisition rates and increase overall digital donation revenue by 2X.