Senior IT Manager - Business Systems

At Hopin, we’re reimagining events. Our mission is simple: we exist to make the world feel closer. 

Founded in 2019, Hopin brings brands and communities together around highly interactive and engaging experiences. We believe that people should have access to the conversations, moments and ideas they care most about, no matter where they are. Through our highly scalable platform, participants are able to learn, engage, and connect from anywhere in the world. 

Hopin started as a virtual events solution but we have since meaningfully expanded our offering from virtual events to hybrid and in-person events, as well as video and workplace collaboration products. This growth has been fueled by a series of strategic acquisitions, including: Boomset - an all-in-one event management platform; Attendify - advancing Event Marketing products; StreamYard - unveiling a video production Studio; video hosting service Streamable and video technology company Jamm.

Listed as one of the 2021 Fast Company Best Workplaces for Innovators, Hopin has scaled to 800+ employees working remotely across 47 countries. Valued at $7.75B, Hopin raised a $450M Series D round of financing and is backed by top tier investors, including Arena Holdings, Altimeter Capital, Adam Street Partners, Untitled Investments, XN Capital, Andreessen Horowitz, DFJ Growth, General Catalyst, GIC, IVP, Northzone, Salesforce Ventures, Slack, Temasek and Tiger Global.

The mission of the IT Team is to enable our fellow Hopineers and partners to do their best work. We do that by supporting and managing applications, devices and services our colleagues rely on. We pride ourselves on providing the best-in-class user support with a focus on employee experience through technology and automation.

The IT team is looking for a senior IT leader to head our new Business Systems team. This person will build and lead the team that will drive enterprise architecture, systems, integrations and governance that power different Hopin business functions like Finance, People, GTM, CS... Your focus will be on driving a strategy of automation and integrations to fulfil different business needs, connect our systems and data to make Hopin more efficient, collaborative and ready for further scale.

This is a brand new team within the IT organization, a hands-on approach will be required.

Our ideal candidate is a detail-oriented, forward-thinking and self-motivated individual that can help us enable this mission with transparency, teamwork and collaboration.

Responsibilities

Build and leverage internal partnerships across the organization in Finance, HR, Sales, Marketing, Support and Legal

Build and own the Business Systems roadmap and ensure alignment with the company goals and KPIs

Help standardize, customize and optimize business systems like Netsuite, Salesforce, Workday, Greenhouse, etc

Help drive automation and efficiency by transforming business processes into streamlined, integrated and automated processes alongside the different business partners and stakeholders

Ensure availability, security and contingency plans within the systems you own and manage

Requirements

10+ years of experience in IT with 5+ years of experience leading and managing an IT organisation or Business Systems focused team at a high growth organisation

Demonstrated ability to build, lead and mentor a global Business Technology team

Excellent change management skills and ability to operate effectively in fast-paced environments

Experience with SaaS-based solutions and cloud architectures

Demonstrated strength in contract negotiations, vendor management and capacity planning

Knowledgeable in compliance and information Security

Current on business applications, trends and experience evaluating new innovative IT solutions

Proven ability to collaborate to resolve issues, mitigate roadblocks and meet financial and management goals on time

Comfortable with ambiguity, fast-paced environments and able to adapt quickly and easily

Relevant business and industry knowledge to quickly and thoroughly understand business priorities, operations and how IT can enable or empower those.

The Offer

Competitive salary

Fully remote, global team

Flexible schedules

Laptop assigned, Mac or Dell (Windows)

Health Insurance Support

Parental Leave

Monthly Wi-Fi stipend

$800 USD for Home-Office set up

$1500 USD for Learning & Development

At Hopin, we're committed to cultivating an environment that promotes equality, diversity, and inclusion. We are a global community and we believe our unique qualities must be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, neurodiversity, or otherwise. Inclusion isn't just an initiative at Hopin. We strive to embed it not just into our core values but throughout our entire ecosystem.