NA Renewals Representative

About Us:SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle. We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you're enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!In this exciting new position, you will proactively communicate with customers to ensure an on-time contract renewal, maintain an on-going relationship with customers and partners to communicate new features, and work closely with our sales & customer success teams to reduce churn and find opportunities to up-sell to maximize revenue for the company.You will also work closely with regional and national partners to ensure they are aware of future renewals and when needed assist them with closing and finding up-sell opportunities. If you're engaging on the phone, can create excitement & urgency via email, and are looking for an opportunity to grow your career within an exciting fast paced company, then this is the job for you!What are we looking for?Self-starter with a contagious work ethic, fantastic verbal & written skills and can excel at working across teams to manage escalations with sales, support & engineering.Use Salesforce.com to accurately manage your leads, activities & renewals pipeline.Execute the renewals process by pro-actively contacting customers prior to expiration.Maximize revenue by uncovering and executing opportunities to upsellProvide a best in class customer experience for both customers and partners.Maintain an accurate forecast.Escalate customer issues to support, customer success or engineering for a speedy and satisfactory resolution for the customer.What will you do?You will proactively communicate with customers to ensure an on-time contract renewal. Maintain an on-going relationship with customers and partners to communicate new featuresWork closely with our sales & customer success teams to reduce churn and find opportunities to up-sell to maximize revenue for the company.Work closely with regional and national partners to ensure they are aware of future renewals and when needed assist them with closing and finding up-sell opportunities.If you're engaging on the phone, can create excitement & urgency via email, and are looking for an opportunity to grow your career within an exciting fast paced company, then this is the job for you! What Skills and Knowledge should you bring?Proven track record of achieving sales targets and renewals. Result-oriented, and possess excellent negotiation abilities.Ability to manage multiple accounts, deadlines, and documentation. Highly organized, detail-oriented, and efficient in managing their time to meet renewal goals.Effective communication, both written and verbal, is essential for building rapport with clients and internal teams. Ability to articulate complex information clearly, actively listen to customer needs, and tailor their communication style accordingly.Prioritize customer satisfaction and build strong relationships with existing clients. They should be able to anticipate customer needs, address concerns, and provide reliable support throughout the renewal process.SFDC experience required4 year University or Bachelor's Degree required Why us?You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSAUnlimited PTOIndustry leading gender-neutral parental leavePaid Company HolidaysPaid Sick TimeEmployee stock purchase programDisability and life insuranceEmployee assistance programGym membership reimbursementCell phone reimbursementNumerous company-sponsored events including regular happy hours and team building events#LI-RemoteThis U.S. role has a base pay range plus commissions that will vary based on the location of the candidate. For some locations, a different pay range may apply. If so, this range will be provided to you during the recruiting process. You can also reach out to the recruiter with any questions. Base Salary Range$71,400—$90,600 USDSentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.SentinelOne participates in the E-Verify Program for all U.S. based roles.