Staff Customer Success Manager - SLED

About Us: SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every... attack, at every stage of the threat lifecycle. We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you're enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team! What are we looking for? SentinelOne is growing its Customer Success team and looking for a relationship expert with technical orientation to assist in managing our Customer lifecycle for our rapidly growing base. You should have impeccable relationship skills and be able to create win-win environments for all parties that you work with. If this is you and you want to be part of a next-gen growing technology in a company with a fantastic culture, we would love your help making our Customers successful! What will you do? • Own post-sales relationships with a portfolio of our largest customers in the SLED space, advocating for their success and needs internally. Ensuring speed to first value, Increasing adoption, and managing a Customer nurturance program. • Work with customers to establish critical goals and aid them in achieving their goals to secure relationships and customer retention. • Ongoing tailored Customer engagement includes weekly meetings, health checks, EBRs/QBRs, success planning, and Roadmap reviews. • Ensure customer engagement and current status is logged within the Customer Success platform for appropriate visibility and tracking. • Own the escalation process when an account is identified as having blockers. • Identify, communicate, and engage internal resources for any risk within renewals. • Create customer advocacy within your book of business. What experience or knowledge should you bring? • Possess a Customer-centric approach, you enjoy working with Customers and establishing strong relationships. • 5+ years of experience as a Customer Success Manager • Bonus experience in the public sector • Superb project management skills and experience managing large projects • Excellent collaboration capabilities with other teams and organizations • Adept at managing Customer expectations that result in high Customer satisfaction. • Proven technical skills. Ability to understand Customers' challenges and advise them on best practices. • Impeccable written and verbal communication skills. • Experience in communicating with Customers from diverse cultures. • Detail-oriented and analytical. • Strong team player but still a self-starter. • Thrives in a multitasking environment and can adjust priorities on the fly. What experience or knowledge sets you apart from others? • Experience with Totango (or other Customer Success tools) and SalesForce. • Previous Security industry experience or demonstrated understanding of cyber security and terminology. Why us? You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry. • Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA • Unlimited PTO • Industry-leading gender-neutral parental leave • Paid Company Holidays • Paid Sick Time • Employee stock purchase program • Disability and life insurance • Employee assistance program • Gym membership reimbursement • Cell phone reimbursement • Numerous company-sponsored events, including regular happy hours and team-building events SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. SentinelOne participates in the E-Verify Program for all U.S. based roles