Server Engineer II

Overview: Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact.

HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more.

Join us. Let’s go beyond expectations and transform healthcare together.

HonorHealth is a non-profit, local community healthcare system serving an area of 1.6 million people in the greater Phoenix area. The network encompasses six acute-care hospitals, an extensive medical group, outpatient surgery centers, a cancer care network, clinical research, medical education, a foundation, and community services with approximately 13,100 team members, 3,500 affiliated providers and nearly 700 volunteers. HonorHealth was formed by a merger between Scottsdale Healthcare and John C. Lincoln Health Network. HonorHealth’s mission is to improve the health and well-being of those we serve.

Qualifications: Education
Bachelor's Degree or 4 years' work related experience Computer Science, Information Systems, or a related discipline Required

Experience
3 years VMware, Microsoft, RedHat, IBM AIX, Exchange, and Skype for Business). Must be familiar with storage, networking and backup technologies. Required

Responsibilities: Job Summary
The Server Engineer II designs, develops, tests, modifies and documents server solutions, the application of system analysis techniques and procedures, perform regular maintenance duties, support incident and request intake, problem root cause analysis, troubleshooting, resolution and documentation of issues and project task.In addition, the Server Engineer II provides guidance, mentoring, training and participates in a support on-call rotation facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment.

• Monitors server performance, virtualization performance and provides utilization projections. Monitors backup system performance and reliability. Monitors messaging performance and performs troubleshooting of errors.
  Performs diagnostic analysis, preventive maintenance, and troubleshooting of networks and servers. Identifies inefficiencies in deployment/build process and provides solutions. Server setup, installation and configuration.
  Configures and maintains HA configurations of various types. Defines the hosts in the backup system and establishes schedules. Allocates Servers based on application needs using the appropriate protocols and tiers.
  Server capacity planning, forecasts server growth, consults vendors, plans and executes server installation. Collaborates with programmers and database administrators to optimize server performance.
  Restores and recovers data from the backup system as requested.
  
• Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers. Builds positive working relationships with team members, managers & all departments.
  Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
  
• Consistently lives out the commitment to the HonorHealth tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of HonorHealth: Customer Centered, Service Focused, Quality Driven, Resource Wise, Growth Oriented
  Maintains a professional appearance for both themselves and their work environment.
  
• Completes IT Governance & IT project job assignments to ensure achievement of established project milestones

Facility: Support Services Department: IT Sys Ops Work Hours: 8-5 Shift: 01 - Days Position Type: Regular Full-Time