Service Center Representative

JOB
Be there for life's milestones. As a Service Center Representative, you will provide couples with their marriage license, process a new driver's first permit, and help residents understand their real estate tax payments. Every day, our service centers process hundreds of transactions and each one is unique to the customer. This job may be a match for you if you are customer-focused, detail-oriented, and have good time management skills.Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program.Location and hours: Brookdale Service Center: 6125 Shingle Creek Parkway, Brooklyn CenterGovernment Center Service Center: 300 South 6th St, MinneapolisMaple Grove Service Center: 9325 Upland Lane North, Maple GroveMidtown Service Center: 2929 Chicago Avenue, MinneapolisNorth Minneapolis Service Center: 1001 Plymouth Ave. N., MinneapolisRidgedale Service Center: 12601 Ridgedale Drive, MinnetonkaSouthdale Service Center: 1225 Southdale Center, Edina 55435Work hours will be Monday through Friday, between the hours of 7:30 a.m. - 4:30 p.m. Hours may change in the future or include additional evening and/or Saturday hours. Work location will be assigned by the hiring manager based on business needs. For each location's hours click here.All new hires spend their first two days of employment at the Government Center with the Service Centers Learning and Development Unit. During the first month, new hires will complete an onboarding program with that same unit at their assigned service center. Post onboarding, there are monthly trainings host by our department and our business partners that should be attended/reviewed.About these position types: We are looking to fill multiple permanent full-time and limited duration (temporary, with the possibility to become permanent) vacancies. These positions are benefit-earning and requires working face-to-face with the public on-site.*These positions will start at,Permanent: $21.64Limited Duration (2-year assignment): $21.01These positions are internally classified as a Service Center Representative.Click here to view the job classification specification.In these positions, you will: Provide the following list of services: marriage applications, licenses and certificates (including same-sex and opposite-sex marriages); driver's licenses, permits and IDs; motor vehicle tabs, plates, titles and registrations; water craft, snowmobile and ATV registrations; birth and death certificates; hunting and fishing licenses; auctioneer, transient merchant, lawful gambling, liquor licenses, and precious metals dealers; notary services and notary commission filings; cross country ski licenses; marriage officiant filings; voter registration; and real estate tax payments.Prepare and process various applications/documents for county and state agencies and collect appropriate fees.Provide accurate and complete information and instructions to the public regarding laws, policies and procedures, and resolve routine customer complaints.Maintain working knowledge of laws, policies, and procedures to process transactions. Accurately enter data and update records into various county and state programs.Perform cashiering, reception desk, and telephone duties.Need to have: One of the following: Six or more months of experience performing public sector service center transactions.Eighteen or more months of general clerical and customer service experience12 months or more of general clerical and customer service experience and completion of the Office Specialist Pathway Training program.Six months or more of general clerical and customer service experience and completion of an approved business school or relevant technical college program.Access to reliable transportation to travel to other Service Center locations within the Twin Cities metropolitan area as needed.This position requires extensive walking and standing for long periods of time on concrete floors.Ability to bend, lift, and carry up to 25 pounds with or without a reasonable accommodation.Nice to have: Experience: Processing driver's licenses and/or motor vehicle renewals.Providing face-to-face customer service in a high volume, fast paced environment.Using Microsoft Excel, Outlook, Word, or other similar computer applicationsHandling money or processing payments.Ability to understand laws, policies, rules, and regulations relating to service center transactions.Bilingual skills, Spanish highly desired. Candidates with fluency in other languages in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties. About the department: Hennepin County Service Centers partners with the State of Minnesota to provide driver’s license/ID, motor vehicle registration, birth, death, and marriage records, marriage license, snowmobile/ATV/boat registration, and a variety of other public services to residents. Locations include Maple Grove, Brookdale, Ridgedale, Southdale, Midtown, Government Center, and North Minneapolis Service Centers. Support areas include Vital Records, Call Center/Remote Processing, and Learning and Development Units. About Hennepin County: Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile. Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (select guest). Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community. Your future. Made here. This posting may be used to fill current and future vacancies.Under the U.S. Department of Homeland Security (DHS) and Minnesota Statues 171.017 requirements, and as Hennepin County's service center employees issue driver's licenses and identification cards, Minnesota law requires applicants to undergo a background check including fingerprinting conducted by the Bureau of Criminal Apprehension. Certain offenses are considered disqualifying; those are listed in Code of Federal Regulations, title 49, section 1572.103. Invitations to interview will be based upon an assessment of education and experience. Applications will be forwarded to the hiring supervisor on an on-going basis as needs arise. Final candidates will be required to complete a background check.If you have any questions, please contact: Majestanina VangMajestanina.Vang@hennepin.us