Service Delivery Manager

Publication Date:
May 26, 2023

Ref. No:
467655

Location:
Boca Raton, FL, US, 33431

About Atos

Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris and included in the CAC 40 ESG and Next 20 Paris Stock indexes.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Location: Celebration, FL

Director of Business Operations

Takes overall responsibility for the delivery of service functions, taking custody of the delivery medium and equipment on behalf of the undertaking for a large organization with multiple divisions and locations or a collaborative partnership of similar complexity.

Ensures that the services managed are monitored and maintained to high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.

Uses negotiating skills and personal presence to represent the employing organization at a high level, both externally and internally, formally and informally, establishing confidence and respect both for the functions represented and as an individual.

Advises and influences business clients and customers, at management level regarding the delivery, costs, availability and functionality of services and systems and develops an effective partnership with suppliers and customers.

Ensures that service level agreements, contracts and negotiations with both internal and external suppliers are aimed at meeting the business needs of the employing organization, by providing a value for money service, in terms of standards, quality, efficiency, safety, performance and cost effectiveness. Takes responsibility for the financial and staffing aspects of operational management, service delivery and project management as well as the full range of technical considerations involved.

Takes responsibility for the operational environment, for setting targets, monitoring performance, and managing the service in an efficient and effective manner, for a service delivery function or department. Ensures that the necessary processes and procedures are in place to maintain or recover the delivery of systems and services in the event of any physical, technical or environmental disaster or major outage, providing continuity of service to the employing organization.

The Business Operations Director is responsible for the following services:

Hardware Request Fulfillment Hardware Procurement Network and server billing

Asset Management reporting WPS and MNS equipment warehousing SLA Management Service Management/Quality Account Support

Minimum Qualifications: Formal BA/BS degree or equivalent, practical experience.

7-10+ years’ experience working in a production environment as an IT, Service Delivery Manager role (or related).

#LI-US #LI-FL

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

Nearest Major Market: Palm Beach

Nearest Secondary Market: Miami