Service Desk Analyst

Job Overview
Maintains and validates the project scope, plans and schedules for moderately complex projects; adheres to established metrics for project success; applies standards (e.g. delivery process, roles and responsibilities, operational norms, compliance)

Essential Functions

• Maintains and validates the project scope, plans and schedules for moderately complex projects; adheres to established metrics for project success; applies standards (e.g. delivery process, roles and responsibilities, operational norms, compliance).
• Monitors identified risks to program success and informs applicable stakeholders.
• Manages project delivery process, scope, and costs of non-complex projects under broad supervision; drives completion of the project.
• Manages stakeholder relationships; executes technical project communication plan.
• Manages change by identifying impacts of the project, building awareness and support for change within the organization.
• Evaluates project results against success metrics; recommends changes to processes, resources and solutions that improve productivity and end product.
• Delivers established team reporting and guidance metrics.

Qualifications

• Bachelor's Degree Computer Science, or equivalent experience Req
• Three (3) years of experience in a systems development environment
• Good technical and commercial awareness
• Ability to identify and understand business needs and formulate technical proposals to meet those identified business needs.
• Excellent communication skills.

Job Type: Full-time

Pay: $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: Remote