Service Desk Manager - Warehouse

• 3+ years of leadership experience, encompassing a proven track record demonstrating the ability to inspire, motivate, and guide teams toward achieving organizational goals.

• Prior experience and passion for developing people to their full potential through coaching, mentoring, and servant leadership.
• Ability to think creatively and recognize and encourage creativity in others.
• Be self-motivated with the aptitude to work independently with minimal supervision.
• Demonstrate ability to gather requirements, including problem definition, requirements elicitation, and impact analysis on complex projects spanning multiple stakeholder communities. Must be able to coach team through this process.
• Capable of communicating appropriate level of process and technical detail across different organizations and hierarchies.
• Familiarity with MS Office applications
• Excellent customer service, communication and analytical skills.
• Positive, professional, team player attitude.
• Ability to organize and prioritize work in a fast-paced, changing environment.
• Technical aptitude with a focus on continuous learning and development.

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Why WWT?

Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.

Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today!

• Assist and guide the team in supporting warehouse technology hardware globally
• Provide leadership in accordance with WWT's core values and management principles.
• Serve as a working supervisor and champion of team's products & services to other units in IT and business users

• Direct the work of self and others on a number of multiple tasks concurrently; Respond positively to directional change and coach others on how to do the same
• Serve as a liaison between the business and IT for warehouse technology efforts
• Assist in the development of strategic planning for the team through road mapping
• Prepare and deliver informal and formal presentations to team, department, other IT teams, and business partners.
• Mentor team to take complex problems and break them down into well-organized, logical, and detailed components to facilitate problem solving.

• Encourage others to strive for continuous improvement.
• Participate in gathering and preparing performance feedback for team members.
• Proactively seek relevant training and developmental opportunities for self and direct reports.
• Drive support, documentation, and training best practices to promote cross training and team growth.
• Occasionally assist in the Configure configuration and deployment of warehouse specific IT equipment and solutions (Zebra label printers, HP paper printers, Kronos timeclocks, Zebra barcode scanners).

• Manage warehouse IT equipment via Zebra Printer Profile Manager Enterprise (PPME) and Workspace One.
• Advise the business on solutions based on current warehouse technology.
• Stay up to date on industry trends in warehouse technology
• Log and update incidents via ServiceNow, our ticket tracking application
• Assist in the delivery, installation, and setup of new or reallocated technology.
• Leverage internal (knowledge base) and external (support sites) resources to answer questions and resolve incidents.