Job details

Service Desk Modernization Consultant

Who We Are

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.

The Role

You will join our Kyndryl Consult organization and help deliver Cloud first, Remote first, and Digital first solutions at scale and enhance resilience and security for our customers while optimizing costs. You will Deliver consulting engagements for one or more of our Digital Workplace technologies and Platforms. As a Service Desk modernization Consultant including Contact Center modernization, you will develop solutions that solve unique business needs and enable modern hybrid work technology.

Primary duties may include, but are not limited to:

Lead role in the delivery of client consulting engagements for Digital Workplace including client workshops, capability assessments, maturity assessments, strategies, roadmaps and migrate and implement complex solutions
Data Gathering & Analysis
Identifying Opportunities to Innovate & Transform
Conduct Workshops & Assessments
Journey Mapping
Gap Analysis
Build Future-state Strategies and Roadmaps (people, process, technology)
Advisory Solutioning & Proposals
Support/Create Business Cases
Benchmarking
Perform analysis of the client’s current state, define desired outcomes, define/revise user experience strategies, design conceptual solutions/plans/roadmaps that drive the adoption of relevant emerging technologies, automation, and improved processes in the client’s organization.
Lead consulting engagement teams: structure and lead requirements analysis, plan for milestones, manage engagement outcomes, and oversee project team members to manage engagement outcomes.
Articulate engagement findings, designs, recommendations, and roadmaps at executive levels. Deliver storyboard presentations to gain client commitment and buy-in.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Required Professional and Technical Expertise :

Experience working as a lead or senior consultant focusing on Employee Experience, Cost Optimization, Modernizing Digital Workplace technologies
Experience delivering consulting engagements for one or several of our Digital Workplace technologies (Service Desk, Virtual Desktop, Collaboration, Device Management, and/or Active Directory)
Relevant business leadership experience, including sales origination, solution shaping, estimating, pitching, and delivery
Extensive knowledge and experience in creating workplace strategies and implementing workplace technology

This position is fully remote and the anticipated compensation range for the position $123,740 to $296,980 is based on a full-time schedule. Your ultimate compensation may vary depending on your geography, job-related skills and experience. For part-time roles, the compensation will be adjusted appropriately.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our employee learning hub gives you access to the best learning in the industry to receive certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you! We want you to succeed so that together, we will all succeed.