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Service Desk Specialist
Overview:
The Service Desk Specialist is the first point of contact to respond, troubleshoot, and resolve technical issues in a Windows and Mac environment. The Service Desk supports internal staff and external customers efficiently and quickly over the phone, in person, and through remote connectivity software. The ideal candidate will have a strong commitment to high-quality customer service and a solid work ethic.
Responsibilities:
- Provide technical assistance on the delivery, configuration, set up, maintenance, troubleshooting of computer systems (Windows & Mac), hardware, software, and mobile devices
- Respond to requests on the phone, via email, in person, or through remote access
- Applying ITIL standard methodologies to service desk operations, including incident management, problem management, change management, and service level management
- Developing and maintaining relationships with external vendors to ensure effective delivery of services and support
- Perform daily walkthroughs of all conference rooms to ensure proper maintenance of audio-visual (AV) equipment including but not limited to audio, video, projection, and video conferencing
- Create system images for laptops and desktops in readiness for deployment
- Manage hardware and software inventory
- Assist with enterprise-wide Technology projects
- Create documentation for processes, procedures, and issue resolutions
- Develop and deliver training materials to end-users to help them better understand how to use computer systems, software, and applications
- Provide on-site technical support during offsite events and conferences, including setup, maintenance, and troubleshooting
- Additional responsibilities as assigned
- A bachelor's degree in computer science or related field
- 3+ years of experience in a Help Desk / Service Desk role
- Strong knowledge and experience working with Apple operating systems (macOS, iOS, iPadOS), Apple hardware, and Apple software applications
- Experience working with Windows and Mac operating systems, along with proficiency in software applications like Microsoft Office, remote access tools, and video conferencing solutions
- Strong analytical and problem-solving skills and superior customer service skills
- Must have a positive approach and team spirit
- High-level of commitment to a quality work product and organizational ethics, integrity and compliance
- Strong interpersonal skills and the ability to effectively communicate, both written and verbally
- Meticulous with the ability to multi-task, meet timelines, and work effectively in a fast-paced, team environment
- AV experience in a corporate setting
- Ability to travel to different locations to provide on-site technical support
- This role requires in-office work weekdays and ability to provide after-hours support when needed
- Ability to lift and move up to 50 pounds
Desired Skills
- Knowledge of the sport of soccer is a plus
- Multi-lingual a plus
- Comptia A+ Certified
Total Rewards
Starting Base Salary: $58,500 – $65,000. MLS/SUM base salaries are contingent upon several factors including individual qualifications, market financials, and operational business needs. We are committed to providing a Total Rewards package that attracts, supports, engages, and retains talent through the following:
- Benefits – comprehensive and competitive medical, dental, and vision benefits, as well as a suite of programs to promote well-being including a $500 Wellness Reimbursement!
- A generous PTO offering is also offered to promote Work-Life balance.
- Career & Professional Development – on the job training, feedback, and on-going educational opportunities to continue your personal and professional development.
- Employee Engagement – office perks, discounts and employee events that go “beyond the traditional paycheck” to make you feel a part of our team and inspire you to elevate the Game!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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Major League Soccer is the top-flight professional soccer league in the United States and Canada and began play in 1996, shortly after the U.S. hosted the 1994 FIFA World Cup. Now in its 24th season in 2019, MLS continues to grow at an explosive r...
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DATE POSTED
August 6, 2023
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