Service Desk Technician

Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Service Desk Technician. In this role you would work with an international team responsible for supporting the end user activities including triage, troubleshooting, password resets, software installation, PC hardware repair and hardware deployment. In this role, you would help Applied Systems Corporate IT to deliver a world-class support experience to our employees.

This role is part of the End User Services team which is responsible for supporting technologies which help Applied Systems, Inc. operate its software business. Applied Systems has 16 offices throughout the US, Canada, UK, Ireland, and India as well as a strong base of home office/Teleworkers.

As part of the larger Corporate IT team, this role is positioned to work with market leading technologies. Travel opportunities may be available in office renovations, moves as well as potential acquisitions.

What You’ll Do

• Primary responsibilities include supporting the use of Applied laptops, desktops, mobile devices, printers, video conferencing systems and other conference room equipment.
• Software installation, configuration and troubleshooting.
• Asset tracking, PC hardware deployment and hardware repairs.
• Actively monitor incident ticketing system to address user issues.
• Pro-actively address / escalate potential issues.
• Provide user support via phone, email, chat, ticketing and remote administration.
• Research problems as needed to develop solutions.
• Assist in the documentation of departmental and organizational knowledge.
• Assume project responsibilities as assigned by management.
• Communicate day-to-day activities and challenges to management and peers.
• Stay current with industry changes in hardware, software, support, and security.
• Adherence to established Service Level Agreements.

What You’ll Need to Succeed

We’re looking for someone who:

• Can work in a hybrid model – working within our Office 3 days per week

Your experience should include some or all of the following:

• Minimum of 1 years’ of experience in Information Technology in an IT support (Service Desk, Operations, etc) function.
• Strong knowledge of Microsoft products including Windows 7, Windows 10, MS office & Office 365.
• Experience installing, configuring, administrating, and maintaining corporate desktop/laptop work environments, including desktop, phone, MS Windows and desktop peripherals.
• Experience with Microsoft products including Windows 7, Windows 10, MS Office, Office 365, One Drive.
• Bachelor’s degree or equivalent work experience in the areas of Information Science, Computer Science, or related disciplines
  • We proudly support and encourage people with military experience, as well as military spouses, to apply

Benefits from Day One

• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) and/or RRSP retirement savings plans with employer match

Work-Life Balance

• Competitive paid vacation time and a free day for your birthday
• Personal/sick time
• Paid holidays
• Flex Time
• Paid parental leave (U.S. candidates)
• Volunteer time off

Empowering Career Growth and Success – We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.