Service Desk Technician - job 2 of 2

Who We Are:

Logical Position is one of the fastest growing digital marketing agencies in the U.S. with hundreds of employees nationwide. We're constantly taking home awards including Inc.'s Best Place to Work (#3), the BBB's Torch Award for Ethics, and multiple performance-based awards from Google and Microsoft.

Why You Will Love LP:

• Paid Time Off: You will accrue 14 days in your first year and increases over time with tenure
• Volunteer Time Off: You will accrue 40 hours in your first year
• Health, Vision, and Dental Insurance: Eligible on the 1st of the month following 60 days of employment, and LP will cover at minimum 75% for the employee premium
• 401(k) Match: Eligible following 90 days of employment, and LP will match 100% of the first 4% of income contributed
• Paid Holidays: You will receive a minimum of 11 paid holidays every year
• Paid Parental Leave: Eligible for up to 12 weeks
• Paid Bereavement: Eligible for up to 5 days
• Employee Assistance Program: Access to free and confidential coaching, counseling, work-life balance, and self-help resources
• Work/Life Balance: We encourage a healthy work/life balance for all employees
• A dynamic company with fantastic team culture atop a rapidly growing industry!

Pay: $20.00-$22.00/hr, DOE

Schedule: 7:00am-4:00pm or 8:00am-5:00pm, depending on employee preference.

Tasks:

• Provide efficient technical assistance and support for issues related to computer and telephone systems, software, and hardware for local and remote staff to ensure business technology is operating effectively
• Collaborate with coworkers and third-party vendors to help trouble shoot and remedy issues related to business technology while providing quality customer service
• Complete tasks as assigned through a ticket tracking system; identify trends in ticket comments to report to the IT Manager for further analysis
• Create, terminate and manage user account systems; help staff with using these systems to help maintain business operations and workflow
• Support other departments by pulling calls for staff as needed using the in-house phone application
• Assist the IT Manager in ensuring Logical Position’s technology is protected and kept in good working condition by tracking the use of technical equipment

Required Skills & Certifications:

• Proficient with basic technical trouble shooting
• Excellent written and verbal communication skills
• High degree of accuracy and attention to detail
• Systematic problem-solving approach
• Excellent customer service and strong work ethic
• Strong analytical problem-solving skills with demonstrated ability to explain technical issues to both technical and non-technical audiences
• Self-motivated to complete tasks alone or with a team in a timely manner
• Ability to maintain confidentiality when handling sensitive information
• Ability to lift up to 50 pounds